It Service Delivery Analyst

TAFE SA Job reference: 622978 Location: 5042 - TONSLEY Job status: Long Term Contract Eligibility: Open to EveryoneTafe SA Tonsley (SIEC), campusASO4 salary range $76,561 - $80,256 p.a + SuperFull time contract until 16 October 2026About TAFE SA Awarded the Training Provider of the Year at the 2021 and 2022 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations. By working with TAFE SA, you'll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.About the role The IT Service Delivery Analyst is responsible for coordinating and delivering a range of day-to-day technical support and advice to TAFE SA staff in the use of ICT services, devices and applications, including taking ownership of ICT Service Delivery ticket queue and monitoring incidents and requests to ensure resolution within Service Level Agreements. The role delivers customer focussed services in desktop hardware and software support, IT networks and systems, Microsoft Office suite, and cloud services such as Microsoft 365 and contributes to the quality of IT service delivery capabilities.Special Conditions The successful applicant is required to demonstrate having a valid Working With Children Check (WWCC) prior to being employed. Applicants who do not hold a WWCC will need to apply at Department of Human Services (DHS).Application Instructions All applications must be submitted online. For further information on how to apply for this position, please refer to the attached application guidelines and Role Descriptor.Inclusion and Flexibility Statement At TAFE SA, we ensure our workplaces are safe, inclusive, supportive and respectful. We do not accept discrimination, harassment, or violence of any kind. As an Equal Opportunity employer, we strongly encourage applications from First Nations people, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQA+ and people living with disability.Enquiries Michael Engelhardt IT Service Delivery Coordinator Ph: 83483477 E: Applications close: 04/10/2024 11:45 PM#J-18808-Ljbffr