Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. Role Overview: Reporting into the Channels Technology Lead for BaaS, as a Senior Project Manager you will be a key member of the BaaS Platform delivery team, utilizing your skills and experience to lead the delivery of Marketing and CRM (Salesforce) capabilities across multiple initiatives including Everyday Banking and Corporate Cash Management. The focus of this role is delivering high-quality outcomes and working closely with business, technology, and quality teams to maximize business value within expected timelines. Key Responsibilities: Lead the Salesforce Delivery team and technology vendors to deliver enhancements, projects, and provide 3rd-line support, whilst adhering to project standards. Manage the project roadmap with the Product owners and business operations team. Engage with key business stakeholders and own the planning and execution of assigned projects including requirements such as scope, capacity planning, delivery plan and timelines, and high-level requirements gathering. Work with product owner/s to carry out effective and proactive risks, issues, opportunities, and change management. Work with technical and business team members to develop project definitions, high-level solution designs along with managing Salesforce product backlog, sprint backlog, and release management activities. Manage offshore Development functions (Suppliers), delivering within the Agile Development model, ensuring they understand their roles, responsibilities, and deliverables within the overall plan. Identify opportunities for automation and service quality improvements. Provide knowledge sharing across the team to support the ongoing development of cross-team operational support functions. Further advantageous skills: A clear understanding of cloud-based CRM technologies including specific Salesforce experience is essential. Demonstrate experience with Agile projects including the adoption of Agile methodologies. A solid technical understanding of software implementation and development processes and practices. Outstanding time management, interpersonal and relationship-building skills. Resilience and determination, strong commercial judgment. Excellent communication skills, both written and verbal. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success. We offer you great opportunities within a dynamically growing consultancy. You will elaborate and deliver best practice solutions and will be able to further develop your solution design, implementation, and project management skills. At Infosys Consulting, you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment, and interesting training opportunities.
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