IT Operations Manager - Modern Workplace EUC / Service Delivery / ITIL / AppsAre you an experienced IT Operations leader who's passionate about optimising technology environments and driving operational efficiency?If so, we have a rare opportunity for a hands-on IT Operations Manager to work closely with the company's Head of IT, supporting the entire IT Operations and the ongoing evolution of the overall IT strategy, whilst focusing on enhancing service levels and uplifting the Service Desk function.As a vital member of the Group, you'll have the opportunity to shape the future direction and implement IT systems that enhance the technology landscape, streamline processes, identify areas for automation, and strengthen the organisation's commitment to securing their technology environment from an IT security perspective, while managing an enthusiastic and engaged team of Service Desk and Service Delivery team members.This organisation fosters a culture that values balance, well-being, and purposeful impact, allowing you to actively shape the future of IT and business operations while contributing to a vibrant employee culture.What You'll DoDrive IT Excellence: Oversee essential IT systems and ensure the seamless performance of operating systems, security tools, applications, email systems, and all hardware and software components to support the operational IT environment for end-users.Lead Key Initiatives: Identify new areas of process improvement or automation, support overall technology governance, IT security enhancement, and enhance the modern workplace EUC components in your portfolio, working with your Service Desk & Delivery team.Be Truly Hands-On: Full ownership of the IT environment with a small team of direct reports, managing everything in a "hands-on" capacity, leveraging your technical background in a fast-paced and collaborative stakeholder environment.Foster Efficiency & Innovation: Identify departmental needs to enhance productivity and inform business decisions, providing Executive level stakeholder support.Support Business Operations: Partner with the COO on strategic projects, contribute to business continuity planning, and actively engage in creating a positive shareholder experience.Continuous Improvement Mindset: Enhance the overall Service Desk function in terms of process and ongoing standards of service, in line with ITIL standards.Enhance Communication and Documentation: Manage reporting requirements and visibility across the team and higher management.What You'll Bring:IT Leadership: Proven experience managing IT functions with minimal direct reports, with a passion for technology, automation, and operational best practices.Tech Savvy: Strong knowledge of End-User Computing (EUC), IT & Cyber security, and the latest technology innovations.Technical Experience: Expertise in managing IT environments across Microsoft M365 suite, Halo ITSM, MS Teams Telephony, LogiTech devices, and other end-user device peripherals, working across ITIL standards.Adaptability & Problem-Solving: Ability to manage changing priorities and resources effectively while anticipating and addressing operational needs.Service Delivery Excellence: Experience working across ITIL standards in IT services delivery, across incident, problem, and change management.Communication Skills: Excellent interpersonal and written communication skills to create clear, compliant documentation and foster strong relationships across teams.Team-Oriented & Service-Focused: Collaborative, consultative, and dedicated to delivering exceptional service and support.Innovative & Future-Focused: A hands-on approach to implementing cutting-edge solutions and optimizing IT practices in a dynamic work environment.Ready to take on a career that combines technology, innovation, and real purpose? If so, APPLY NOW to become the newly appointed Technology Operations Manager and be part of an organisation that values both professional excellence and personal growth.
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