We are looking for a reliable and conscientious individual with a passion for customer service and IT to join our team as an Onsite IT Support Specialist based at our Rivervale office. With a strong team culture, we value our people, their personal and professional growth and readily recognize the contributions they make to our success.This is a full time, permanent role providing second level IT support with a specific focus on excellent customer service for Hanson's internal customers. In your new role, you will:
Provide system support via telephone and onsite assistance for internal clients Create, manage, and resolve support tickets within agreed Service Levels Participate in an on-call support roster to provide the business with 24 x 7 IT support Log and track all incidents and service requests in the Service Desk system, and escalate requests to appropriate Level 3 support groups for resolution as required Support and or project manage the roll-out of new business applications and technologies Assist users with business processes to make effective use of business systems Conduct proactive onsite visits with customers with a focus on maintaining the IT equipment and improving the service that BSS provides to its customers Work closely with the Service Delivery Organisation (SDO) to ensure escalated support issues are resolved in a timely manner Create and maintain IT support documentation including FAQ's and support manuals (SOP's)
This role is a great fit for you, if:
You have a solid background in providing Level 2 support to a large multi-faceted organisation You have a passion for IT Service Desk and Systems Support and can apply an analytical problem solving mind-set You have strong customer service experience intermingled with excellent written and verbal interpersonal skills You are proficient in writing IT and process documentation and can demonstrate a high level skill set when operating systems in a corporate network environment. Solid experience across IT Service Desk and Systems Support from a large organisation or global network Experience supporting Windows Server environments in a time critical, virtualised environment Have proven experience with SAP and Telephony VolP landlines and Smartphones (highly regarded) Proven background supporting Win11 and Win10 Office365 desktop applications Have a valid Australian Drivers license as you will be provided with a fully maintained vehicle
Our Benefits At Hanson Australia, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings. Salary Sacrifice:
Take control of your finances by saving on technology and work-related items through our salary sacrifice program. Learning and Development:
Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential. Paid Parental and Grandparent Leave:
We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones. Discounted Concrete & Quarry Products:
Save on your home improvement projects with exclusive discounts on concrete and quarry products. Novated Leasing:
Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles. Health and Well-being:
Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships. Car Hire Discounts:
Enjoy savings on car rentals through our exclusive car hire discounts. Electronics:
Enjoy a 10% discount on a variety of products from JB HiFi.
Hanson Australia is an equal opportunity employer, and we employ people from all walks of life. We're all individuals and we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, LGBTQI+ community. You must have full Australian work rights to be eligible for this role.We'll Make It Happen
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