It Help Desk

We are seeking a Junior IT Help Desk Technician to join our team at Tagaddod.
As a Junior IT Help Desk Technician, you will provide technical assistance to computer system users and respond to their inquiries.
You will diagnose and resolve basic technical issues, install and configure computer hardware and software, and maintain records of repairs and installations.
We are looking for someone with strong communication skills and a passion for technology to help support our users.
ResponsibilitiesProvide technical assistance and support for incoming queries and issuesRespond to queries either in person, over the phone, or via emailDiagnose and resolve basic technical issuesPerform hardware and software installations and configurationsMaintain records of repairs, installations, and inventoryFollow standard help desk procedures and resolve issues in a timely mannerEscalate unresolved issues to the appropriate IT team memberMinimum Requirements1-2 years of experience as an IT help desk or technical support roleStrong communication and customer service skillsVery good knowledge of computer systems, software, and hardwareAbility to diagnose and resolve basic technical issuesExperience with ticketing systems and help desk softwareAbility to work well in a team environment #J-18808-Ljbffr