FULL TIME PERMANENT OPPORTUNITY Become part of the growth & expansion at Beaumont Tiles!Work within a high-performing and innovative team Tile industry leader within the Wesfarmers / Bunnings group Full-time opportunity Attractive remuneration package Are you a tech-savvy problem solver with a passion for customer service?Look no further!We're seeking an enthusiastic IT Franchise Support enthusiast to join our dynamic team.If you thrive in a collaborative environment and enjoy helping others, this role is perfect for you.Within this role you will be responsible for: Setting up and maintaining Microsoft Authenticator multi-factor authentication (MFA) for franchisees Configuring and managing Outlook accounts for seamless communication across franchise locations Utilising your expertise in Microsoft cloud point of sale and Dynamics 365 to troubleshoot issues and provide process guidance for our franchise network Delivering exceptional customer service, ensuring franchisee satisfaction Embracing a "we're in this together" mentality, collaborating with franchise partners and their staff to achieve common goals Tackling basic IT troubleshooting tasks efficiently Leveraging your familiarity with tools like TeamViewer and Cisco for remote support.Navigating Microsoft products with ease QUALIFICATIONS..Proven experience in customer service, preferably in an IT-related field Proficiency in Microsoft Authenticator MFA setup and maintenance Strong knowledge of Outlook setup and maintenance Hands-on experience with Microsoft cloud point of sale and Dynamics 365 Excellent communication skills and a customer-centric approach Ability to troubleshoot basic IT issues effectively Familiarity with TeamViewer and Cisco tools Comfortable working with various Microsoft applications OUR CULTURE… At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce.At the same time, we recognise that people are more than their roles and titles.We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.THE SKILL SET...Experience in retail sales and or related industry experience Proven ability to achieve and exceed sales targets Merchandising experience Mature and self-directed approach to problem-solving Good rapport-building and influencing skills Excellent written and verbal communication skills Technology savvy and administrative skills BENEFITS… Be part of a market leader and nationally recognised company Attractive remuneration packages with incentives Employee assistance program (EAP) Training and development opportunities Exclusive employee discounts Fun and collaborative work environment ABOUT US… Beaumont Tiles is Australia's biggest tiles and bathroom ware retailer with over 110 outlets Nationwide.An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware.Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector.www.tile.com.au HOW TO APPLY… If you are looking for the next step in your career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company.If you want to join a great team, click 'Apply' now!Come and join the Beaumont Tiles team today!
