Become part of the growth & expansion at Beaumont Tiles!Work within a high-performing and innovative teamTile industry leader within the Wesfarmers / Bunnings groupFull-time opportunityAttractive remuneration packageAre you a tech-savvy problem solver with a passion for customer service?Look no further!We're seeking an enthusiastic IT Franchise Support enthusiast to join our dynamic team.If you thrive in a collaborative environment and enjoy helping others, this role is perfect for you.Within this role you will be responsible for:Setting up and maintaining Microsoft Authenticator multi-factor authentication (MFA) for franchiseesConfiguring and managing Outlook accounts for seamless communication across franchise locationsUtilising your expertise in Microsoft cloud point of sale and Dynamics 365 to troubleshoot issues and provide process guidance for our franchise networkDelivering exceptional customer service, ensuring franchisee satisfactionEmbracing a "we're in this together" mentality, collaborating with franchise partners and their staff to achieve common goalsTackling basic IT troubleshooting tasks efficientlyLeveraging your familiarity with tools like TeamViewer and Cisco for remote support.Navigating Microsoft products with easeQUALIFICATIONS..Proven experience in customer service, preferably in an IT-related fieldProficiency in Microsoft Authenticator MFA setup and maintenanceStrong knowledge of Outlook setup and maintenanceHands-on experience with Microsoft cloud point of sale and Dynamics 365Excellent communication skills and a customer-centric approachAbility to troubleshoot basic IT issues effectivelyFamiliarity with TeamViewer and Cisco toolsComfortable working with various Microsoft applicationsOUR CULTURE…At Beaumont Tiles, we believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce.At the same time, we recognise that people are more than their roles and titles.We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.THE SKILL SET...Experience in retail sales and or related industry experienceProven ability to achieve and exceed sales targetsMerchandising experienceMature and self-directed approach to problem-solvingGood rapport-building and influencing skillsExcellent written and verbal communication skillsTechnology savvy and administrative skillsBENEFITS…Be part of a market leader and nationally recognised companyAttractive remuneration packages with incentivesEmployee assistance program (EAP)Training and development opportunitiesExclusive employee discountsFun and collaborative work environmentABOUT US…Beaumont Tiles is Australia's biggest tiles and bathroom ware retailer with over 110 outlets Nationwide.An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware.Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector.www.tile.com.auHOW TO APPLY…If you are looking for the next step in your career, this is a great opportunity for you to make your mark and further develop your career with a growing and successful company.If you want to join a great team, click 'Apply' now!Come and join the Beaumont Tiles team today!
