Support day-to-day IT operations and troubleshoot tech challenges for a dynamic team.
Contribute to exciting projects, implement new systems, and help refine processes.
Guide users with training and problem-solving to empower their tech skills.
What's in it for you?
You'll join a professional, highly collaborative team in a role that's perfect for someone eager to grow their IT career.
Enjoy autonomy while working in a structured environment with strong systems and processes already in place.
You'll have opportunities to contribute to projects and improve tech experiences for a team of legal professionals.
What you'll be doing: Providing first-level technical support, ensuring quick resolutions to hardware and software issues.
Managing user accounts, permissions, and onboarding/offboarding processes.
Assisting with IT projects, including planning and implementation of new systems and policies.
Troubleshooting Office 365, coordinating with external vendors, and monitoring helpdesk tickets.
Maintaining IT inventory, organizing hardware setups, and providing training on system usage and cyber security.
Experience required: Certificate IV or equivalent in IT Networking or related field.
1+ years in IT support with experience in Office 365 administration.
Exceptional communication skills and a proactive mindset to work in a professional environment.
Problem-solving expertise and the ability to think on your feet.
About the company: This well-established professional services firm prides itself on delivering exceptional service to its clients.
The team is based in a central Charlestown location, and the company culture emphasizes collaboration, learning, and innovation.
You'll have the chance to make a real impact on the team's day-to-day tech experience.
What's next?
This is a permanent, full-time in-office role based in Newcastle NSW, and only candidates within a commutable distance will be considered.
This role is being recruited by NewyTechPeople and all applicants will receive a response.
The easiest way to register your interest is to apply using the link.
If you'd like to have a chat before applying, please contact Ellen Bennett on 0493 395 175 or ******.