IT Client Support Analyst DesktopDue to an internal promotion, we now have an opportunity for an IT Client Support Analyst. This position will revolve around delivering top-notch IT support to our internal clients. The Desktop Support Analyst is pivotal in imparting advanced knowledge and aiding colleagues in their drive to uphold our gold-standard IT service delivery.As a seasoned point of contact within the IT department, the Analyst takes charge of IT issues and service requests, leveraging a thorough understanding of our technological landscape and support policies. They adeptly troubleshoot intricate problems that necessitate a significant degree of technical prowess.This includes support offered by phone, IT Chat, and IT Tech bar on location in Brisbane and via Service Now online.Important to your success - let's grow togetherIn order to be successful in the role, you will have the following:Customer facing skills & experience essentialProven examples of working autonomouslyFunctional SkillsApplication Support - Proficiency Level 2Network Support - Proficiency Level 2IT Asset Management - Proficiency Level 1Service Desk - Proficiency Level 2Service Request Management - Proficiency Level 2Technical Skills:Windows 10/11 Operating System – Proficiency Level 2Device Management (Intune/Endpoint Manager) – Proficiency Level 1Office 365 Suite – Proficiency Level 2M365 Technologies – Proficiency Level 2Microsoft Teams/Teams Room – Proficiency Level 1Active Directory/Azure Active Directory – Proficiency Level 2Basic understanding of AV technologies – Proficiency Level 1ServiceNow – Proficiency Level 2Basic understanding of ITIL Methodologies – Proficiency Level 2Citrix VDI – Proficiency Level 2Belong. Zurich is here to support youThere are many reasons why Zurich is a great place to be, including:5 weeks leave per year for permanent staff through our new Z leave initiative, as well as 15 days personal/carer's leave;Grow and thrive in your career with award-winning training programs;Work with global, diverse, and inclusive teams;Access programs to stay healthy, along with receiving a AUD$500 wellbeing payment per year;Volunteer opportunities and work in our state-of-the-art Green Star rated offices.Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure.
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