Help Desk & IT Support (Information & Communication Technology) Full time From humble beginnings in 1953, McLean Care is a well-respected provider of the highest quality community, retirement and aged care lifestyle services and options.
As a proud not-for-profit, driven by our mission "to focus on you," our organisation provides services to over 1,100 people, in an area of almost 195,000 square km's across NSW & QLD.
At the core of our 2026 Strategic Plan is growth and innovation whereby our Information Technology and Communications team are critical to our success.
About the Role Reporting to the IT&C Manager, you will be responsible for overseeing the daily operations of IT&C service delivery.
The diverse role will require you to ensure efficient delivery of helpdesk support, manage the effective distribution of IT&C assets, scheduling workloads, support calls, system maintenance, updates, and projects.
As a pivotal player in our reliability and performance of IT&C, you will proactively monitor systems, resolve incidents, and implement process improvements while guaranteeing customer-first stakeholder communication that will drive high performance and goal achievement for the IT&C team.
About You Bachelor's Degree in Information Technology, Computer Science, or a related experience.Experience in IT service management frameworks such as ITIL for managing incidents, problems, and change control processes.Strong experience in operating helpdesk and service desk platforms, including the ability to analyse data and trends to mitigate recurring problems.Experience in planning and scheduling IT&C services, including system maintenance, software updates, and infrastructure upgrades to minimise disruptions.Solid understanding of IT&C infrastructure, including networks, servers, and communication systems.Knowledge of monitoring and diagnostic tools to proactively identify and resolve system issues.Experience in managing the procurement, distribution, and lifecycle of IT&C assets, ensuring proper tracking and documentation.Strong critical thinking and troubleshooting abilities to diagnose and resolve complex IT&C issues quickly and effectively.Excellent written and verbal communication skills for interacting with end-users, technical teams, and stakeholders at all levels.High level of accuracy in managing IT&C assets, documenting changes, and tracking incidents to ensure effective control and compliance.Ability to manage competing priorities and handle multiple tasks simultaneously, especially in a high-pressure environment.Willingness to stay updated with new IT&C trends and technologies to improve service delivery.Capacity for overnight travel as required by business needs from time to time.Advanced ITIL Certifications.Experience with Automation and IT Operations Tools.Knowledge of nurse call systems.Understanding of Microsoft Office 365.What's in it for you Competitive salary + super + NFP employee perks.Salary packaging (up to $18,900 net) to increase your take-home pay.Access to Blue Light Card (Retail Discounts).NSW Additional Public Holiday (Christmas Picnic).Employee Assistance Program (EAP).Access to Scholarship Programs & Professional Development.McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard.
Creating a culture that celebrates the diverse voices of our people connects us closer to our residents, clients, and the communities we serve, because we believe change starts with us.
To be eligible to apply for this position you must be eligible to work in Australia, be willing to undertake a criminal record check and NDIS Check in accordance with the requirements of the Aged Care Act 1997.
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