Why This Role? Practical IT Experience : Work directly with systems like Windows Active Directory (AD) , Azure AD , and Microsoft 365 , building experience in system administration and technical support. Valuable Exposure : Be part of a large-scale project supporting essential operations across WA. Career Development : Gain meaningful experience that will strengthen your resume and expand your skillset. Key Responsibilities: ICT Technical Support : Provide support for users of systems and applications, helping to resolve issues promptly to maintain business continuity. Systems Administration : Assist with Windows Active Directory (AD) and Azure AD environments, supporting system setups and maintaining critical infrastructure. Hardware and SOE Management : Prepare, install, configure, and maintain computer hardware and Standard Operating Environments (SOEs) , including the Microsoft 365 Office suite . Network Device Setup : Configure, install, and maintain network peripheral devices such as MFUs, printers, scanners, modems, Wi-Fi access points, and MS Teams soft-phones . SOE Deployment : Support hybrid SOE deployment using Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune . Troubleshooting : Diagnose and resolve hardware, software, and system-related issues, minimizing operational disruptions. Collaboration : Work closely with senior support teams and external suppliers to manage technical issues, including coordinating warranty incidents. Training and Documentation : Provide training and induction for new and existing users, and assist with the creation and maintenance of user documentation and self-help guides. Service Desk Management : Prioritize and resolve service desk requests, escalating more complex issues when necessary. What You'll Gain: Hands-On Learning : Build essential technical skills by working with industry-standard tools and systems. Project Experience : Play a key role in supporting a high-impact government project, gaining exposure to large-scale IT operations. Professional Growth : Develop your IT support and system administration skills in a role that offers continuous learning and collaboration with experienced professionals. If you're ready to take the next step in your IT career and contribute to a major project that makes a real difference, apply now with your CV & Cover letter to join the team Or reach out directly via daleen.mehrezpersolkelly.com.au for a confidential discussions. Who are we At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.