You might not have heard about Ingenia before, and we tend to fly under the radar.
Once you take a look into our dynamic, incredibly fast-growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that owns, operates, and develops a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.
We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About the Role We have a new position to provide timely and effective CRM, Estate Master, and associated application systems solutions to ensure effective business operations whilst enhancing Ingenia's IT applications function.
Key Accountabilities Administer, manage and support the CRM, Estate Master, and associated applications in conjunction with internal IT resources and contracted third-party suppliers.
Functional User account management and support, delivering exceptional levels of customer service.
Manage IT incidents and escalations when required.
Manage application system enhancements/upgrades and change management function, including documenting business requirements, systems testing, and organising user acceptance testing.
Facilitate requirement gathering by working closely with the business to formulate application and data solutions, including formulating and documenting functional specifications.
Proactively plan and look for continual improvement in line with best practice Functional application processes and methodologies.
About You Experience in managing applications, integrations, and data-related solutions, including SAAS and in-house solutions.
Hands-on experience supporting an organisation size of 300+ users.
Good documentation skills and experience in user support and change management.
Experience in IT best practice operational methodologies.
Property experience advantageous.
Qualifications in application administration, triage & technical low-code/no-code applications essential.
Experience with one or more of CRM, Estate Master, Smartsheet, DLP preferred.
Culture and Benefits In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression, and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now!
We look forward to receiving your application.
Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights.
All employees of Ingenia Communities must undergo a National Police Check.
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