Shoppers love us, but not just shoppers, our team think we're pretty awesome too. So much so that they voted and now we're a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself.
About the role As an IT Analyst, you'll be the go-to person for ensuring our IT systems run like a dream! You'll work closely with different teams to provide IT support, understand their needs, design solutions that make life easier, and implement these solutions with a smile. Your knack for translating technical jargon into easy-to-understand language will make you a hero in the eyes of our users.
Your FocusWork with stakeholders to identify and investigate inefficiencies in business policies, processes, procedures in the IT and systems environment.Recommend and execute continuous improvement systems initiatives for optimal business practices.Advise, guide and support the business for IT and systems issues and projects acting as central information source for all things IT.Execute various IT Projects from networking to security to improve the staff experience and security of Cashrewards.Manage general IT and systems support for employees through Jira ticketing system.Manage and maintain registers to corporate services and hardware assets.Manage all technical aspects of an office environment including desk, cabling, AV equipment, internet and printers.Manage and maintain registers for office security and access passes.Manage and document IT and systems user training, policies and processes, and provide training when required.Project manage and oversee the deployment and implementation of IT systems and processes, including costs and resources, to ensure timely completion of projects. Utilise data and process modelling techniques to develop detailed and accurate system specifications for software design and development.About YouProven experience as an IT Analyst or in a similar transferable role.Proven experience in managing Windows 10/11 workstation support and troubleshooting, Azure, AAD, Office 365 experience.Experience with audio visual solutions such as Video conferencing.Experience with cloud-based SaaS Productivity platforms and in administration of SaaS products including adding/removing access, modifying permissions.Technical expertise, a solid understanding of system architecture, database management and software development.Familiarity with systems integration and data migration.Be able to work and adapt in an ambiguous, growing and changing environment.Work individually and as part of a team.Outstanding customer service and exceptional verbal and written communication skills.Ability to own issues to completion.High degree of accountability.Desirable to have a bachelor's degree in computer science, Information Technology or a related field.Additional InformationIn the fast-moving cashback category, Cashrewards has powered ahead of its rivals and taken the lead, serving over 2 million members with an enticing range of cashback offers from more than 2000 brand partners including Apple, Amazon, Myer, Adidas, Bonds, Target, Booking.com and The Iconic. As if that isn't impressive enough, we're fully Australian owned and operated, and backed by 1835i, one of Australia's leading venture funds. Plus, we support the Starlight Children's Foundation by donating 1% of all cash redeemed to the foundation.
Another cool thing, we're right smack-bang in the middle of Sydney CBD (next to The Galleries) so we're easy to get to.
There's lots more to love about working here, like:
Friday hours (finish at 3pm on Fridays).Double cashback.Free access to Headspace.Discounted fitness classes and wellness offering.Birthday leave.16 weeks paid parental leave.Ability to work up to 90 days a year from anywhere in the world.Awesome people who you'll get to know at some of our awesome celebrations and social events.So if you're keen to jump on board and help us steer this fine ship into the future, don't let this opportunity pass you by. So jump in, forget FOMO. Join the Cashrewards team today.
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