Senior Analyst, Systems and Reporting Insights Location: Sydney, NSW, AU, 2000; Brisbane, QLD, AU, 4000; Melbourne, VIC, AU, 3000
Employment Type: Max Term Full Time
Together, we will find the better way 12-month secondment opportunity. Location: Sydney, Melbourne, or Brisbane The opportunity to join our team As a Senior Analyst, Systems and Reporting Insights, you will be responsible for designing, developing, and delivering complaints reporting and insights across Insignia Financial, while ensuring the efficient operation and governance of the complaint management systems.
Key Responsibilities: Prepare and deliver regular and adhoc complaints reporting to senior management, committees, and regulators. Gather business requirements to create technical dashboards and reports using business intelligence tools. Analyse data to identify trends and emerging risks, providing insights to drive product, process, or service improvements and support informed decision-making. Ensure complaints reporting meets regulatory requirements and deadlines while managing delivery expectations. Monitor complaint system performance, lead improvement initiatives, and manage system changes, including testing, deployment, and training. What you will bring: Proven ability to manage stakeholders and build relationships at all levels. Strong time management skills and excellent communication, with the ability to present data insights and recommendations effectively. Demonstrated experience in data analytics, with expertise in interpreting complex data sets. Advanced Excel skills (macros, pivot tables, formulas, dynamic functions, data visualization) and experience with SQL and visualization tools like Tableau. Experience in process improvement, change management, and familiarity with complaints management and Insignia's products and services (preferred). Make your move. Make your mark. What gets us excited about working here? Helping people do more with their money. From those starting out to those retiring. As your team, we'll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.
If this sounds like your kind of career, you sound like our kind of person. Here, you'll be making a positive impact in people's lives straightaway – and every day. The first point of contact for our clients whenever they need support.
Along the way, you'll be free to learn new skills, grow, and get great things done. Around here, we like to call it "putting our fingerprints on the future".
Showing up for every Australian We're one of Australia's leading financial wellbeing organisations, helping people feel good about their money. This starts by helping our people feel good about working here. That means flexibility, plenty of opportunity, and celebrating all the unique things that make you, you – what matters to you, matters to us.
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.
Please note that applications from agencies will not be considered at this time.
We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.
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