Department of Health Office of the Secretary - DoH OTS - DoH - GEMS Applications must be submitted by Sunday 15 September, 2024 11:55 PM AEST Award/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 7 Employment type:Full Time, Part Time Region:South Location:We work in the management and governance of significant complaints and concerns across the Department of Health (DOH).
We are developing a strong and committed culture around complaints management to improve the State's healthcare system for all in Tasmania.
About the TeamThe Statewide Complaints Management Oversight Unit (SCMOU) is a newer unit within Office of the Secretary.
We provide independent oversight, triage, assessment, and review of referred complaints, with a focus on the most complex and sensitive concerns; act as an escalation point for complex and sensitive complaints, and undertake analysis of complaints data for reporting and identification of areas of systemic concern.
We are responsible for the intake and coordination of requests from regulatory authorities including the Integrity Commission, the Health Complaints Commissioner, the Ombudsman, Equal Opportunity Tasmania, and the Australian Health Practitioner Regulation Agency (Ahpra).
We CARE for the health and wellbeing of all in Tasmania, through Compassion, Accountability, Respect and Excellence.
About YouWe are seeking applicants who are united by our shared purpose and model our CARE Values through your interactions with others, are motivated by working with complainants for a resolution, with a keen ability to analyse, review, problem solve and provide concise written recommendations.
It is crucial that you have an awareness of trauma-informed principles, integrity, the ability to maintain confidentiality and a high level of self-awareness and observation skills to work in a sometimes emotive and challenging environment.
Required Skills and Attributes:High-level written communication skills, with the ability to prepare concise written documentation with recommendations.
Demonstrated high level interpersonal and conflict resolution skills with the ability to manage unreasonable, dysregulated, or agitated complainants.
Understanding of trauma-informed principles, and conducting trauma-informed interviews with victims, witnesses, and respondents.
Ability to manage a caseload, manage competing priorities, produce quality outputs whilst meeting tight deadlines.
Sound integrity, judgement, and decision-making skills, particularly regarding complex, sensitive, disciplinary, or emotive matters.
Ability to foster and maintain effective networks, partnerships, and professional relationships with a range of stakeholders within and external to the Department.
Demonstrated high levels of personal resilience, flexibility, perseverance, and coping skills, with the capacity to work in an environment of sustained exposure to potentially confronting subject matter.
Alignment to our values: Compassion, Accountability, Respect and Excellence.
It is essential that you hold a current Working with Vulnerable Persons Registration and produce a satisfactory pre-employment Police Check.
Holding relevant tertiary qualifications in law, investigation, compliance, regulation, or complaints handling is highly regarded.
Details of AppointmentPermanent, full-time, day worker position working 76 hours per fortnight, commencing as soon as possible.
*notwithstanding hours may be negotiated with the successful applicant Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or fixed term full-time, part-time and casual vacancies.
Salary:$124,371 to $130,905 per annum.
Our Employer 11.5% superannuation contribution is on top of this amount.
Salary range is in accordance with Public Sector Union Wages Agreement 2022 How to ApplyYour written component should outline your experience, skills, and knowledge with examples in 1-2 pages as it relates to the Statement of Duties (SOD).
The STAR technique is preferred and should be in Word or PDF.
Click on the 'Apply Now' button to log in/create an account and submit the application form.
The form requires you to answer eligibility questions, upload a copy of your CV, upload a copy of your written application and the details of two referees.
The email you use to apply with is the one we will communicate to you via.
ContactFor more information on the duties, skills required or application requirements, please discuss with the Contact Officer.
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer.
The following checks are to be conducted: Conviction checks in the following areas: a) crimes of violence b) sex related offences c) serious drug offences d) crimes involving dishonesty e) serious traffic offences Identification check Disciplinary action in previous employment check.
We encourage you to review the Statement of Duties and Applicant Guide, prior to applying for an overview of the workplace, duties, and selection criteria.
A separate statement addressing each selection criteria is not required.
The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.
Review the Statement of Duties and consider if you meet the requirements.
Speak to the Contact Officer if you have any questions.
Submit your application including any additional documents as specified in each individual job vacancy notice.#J-18808-Ljbffr