As a Claims Investigator at Youi, you will focus on conducting thorough and transparent investigations of insurance claims to ensure the best outcomes for both the business and the customers.You will work from home four days a week and one day a week in the office with your fellow Youi team at our state-of-the-art Head Office in Sippy Downs.This role involves:Triage Claims: Assess incoming claims to determine whether investigations are required. This involves an initial evaluation to understand the circumstances of the claim and whether an investigation is required to reach the right outcome on the claim.Conduct Investigations: Investigate claims across various risks to detect and prevent fraud and policy breaches. This likely involves gathering evidence, conducting interviews, obtaining statements from involved parties, critically analysing documentation, and evaluating policy terms and conditions.Claims Forum: Present the findings of your investigations at our internal Claims Forum. This will involve sharing your insights, analysis, and recommendations to ensure transparency and informed decision-making.Decision-Making: Make informed decisions in line with Youi's Claims Philosophy based on the investigations conducted. These decisions could pertain to the validity of claims, coverage eligibility, and potential actions to be taken.About you:Experience: Prior experience in conducting interviews and obtaining statements would be beneficial for success in this role.Presentation Skills: The ability to present investigation findings confidently at the Claims Forum is important.Knowledge: Familiarity with Part 15 - Claims Investigations Standards of the General Insurance Code of Practice is crucial for adhering to industry standards.Problem-Solving: Ability to analyse complex situations, identify issues, and develop solutions is important for conducting thorough investigations.Empathy and Communication: Effective communication and empathy are essential for interacting with customers, understanding their situations, and conveying decisions.Negotiation Skills: You might need to negotiate with various parties to gather information, resolve disputes, and ensure fair outcomes.Logical Thinking: A logical mindset is valuable for analysing evidence, identifying patterns, and drawing sound conclusions.Results-Driven: A focus on achieving the best outcomes for both customers and the business is key.Consideration:Prospective candidates should be prepared for a transition period of 6 to 12 months to fully acclimate to the role and its responsibilities.This role is suitable for individuals with a background in investigation, strong interpersonal skills, and an understanding of insurance practices, particularly claims investigations. It offers a mix of challenges and rewards, with a focus on fairness and transparency for both customers and the business.Why Youi?At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story.What We Offer:4 Days a week Work from Home22 Days Annual Leave, volunteer leave and Annual Salary ReviewsCareer progression opportunities – we believe in promoting from withinPaid induction training and ongoing career developmentOnsite Barber, Brow Bar and MassageGames Room and free use of the Youi Bicycle FleetBoxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classesFree Skin Checks, Flu Jabs and Wealth Mastery SessionsDiscounted Insurance ProductsGreat Work Life BalanceCasual Dress codeEnd of Trip FacilitiesJoin our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story.
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