Department of Justice
Office of the Ombudsman and Health Complaints Commissioner
Energy Ombudsman
Applications must be submitted by Sunday 24 November, 2024, 11:55 PM AEST.
Award/Classification:Tasmanian State Service Award - General Stream Band 5
$96,584.00 to $101,313.00 pro rata, per annum
Employment type:Permanent, part-time
Region:South
Location:Hobart
This position contributes to the efficient operation of the Energy Ombudsman jurisdiction of the Office of the Ombudsman and Health Complaints Commissioner by facilitating the early resolution of complaints, undertaking inquiries, and assisting with investigations.
The position requires frequent communication with members of the public and the ability to maintain a high and respected profile with the energy entities operating in Tasmania.
The Investigation Officer may also be required to assist with inquiries and investigations under the Ombudsman Act 1978, occasionally.
We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers, and LGBTIQA+ people.
The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability.
If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.
We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.
Talk to us about how this could work for you.
Hours per fortnight44.10 hours per fortnight - flexible options available.
DutiesAssist the Ombudsman in the fulfilment of the Ombudsman's responsibilities under the Energy Ombudsman Act 1998 and other legislation as may be required.Manage and respond to enquiries, principally in relation to the Energy Ombudsman Act 1998.Assess and investigate complaints received in the Energy jurisdiction and identify and negotiate appropriate solutions and strategies for resolution.Assist with the formal investigation of complaints and prepare correspondence, case summaries, and reports.Formulate and suggest strategies for energy entities to improve procedures and practices, including ways of addressing systemic issues.Undertake research and advise on matters relating to complaints resolution and other matters within the jurisdiction of the Energy Ombudsman Act 1998.Pre-employment ChecksThe Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion, or transfer.
The following checks are to be conducted:
Arson and fire settingViolent crimes and crimes against the personSex-related offencesDrug and alcohol related offencesCrimes involving dishonestyCrimes involving deceptionMaking false declarationsMalicious damage and destruction to propertySerious traffic offencesCrimes against public order or relating to the Administration of Law and JusticeCrimes against Executive or the Legislative PowerCrimes involving Conspiracy2.
Disciplinary action in previous employment.
Relevant tertiary qualifications or experience working in a complaints management environment.Current Drivers Licence.Download the Statement of Duties and any Associated DocumentsTo apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills, and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Please note that we do not require a separate statement addressing the selection criteria.
Please apply online by clicking the 'Apply Now' button.
Refer to the 'Information for Applicants (DOJ)' document for further information.
Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4914.
For more informationName: Kate Cox
Position: Principal Officer (Energy)
Email: ******
Phone: (03) 6166 4566
Review the Statement of Duties and consider if you meet the requirements.Speak to the Contact Officer if you have any questions.Submit your application including any additional documents as specified in each individual job vacancy notice. #J-18808-Ljbffr