We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.
The Office of the Ombudsman and Health Complaints Commissioner supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability.
If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.
We are a diverse and inclusive workplace and understand the importance of flexible working arrangements.
Talk to us about how this could work for you.
Hours per fortnight 44.10 hours per fortnight - flexible options available.
Duties Assist the Ombudsman in the fulfilment of the Ombudsman's responsibilities under the Energy Ombudsman Act 1998 and other legislation as may be required.
Manage and respond to enquiries, principally in relation to the Energy Ombudsman Act 1998.
Assess and investigate complaints received in the Energy jurisdiction and identify and negotiate appropriate solutions and strategies for resolution.
Assist with the formal investigation of complaints and prepare correspondence, case summaries and reports.
Formulate and suggest strategies for energy entities to improve procedures and practices, including ways of addressing systemic issues.
Undertake research and advise on matters relating to complaints resolution and other matters within the jurisdiction of the Energy Ombudsman Act 1998.
Pre-employment Checks The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.
The following checks are to be conducted: 1.
Pre-employment checks • Arson and fire setting • Violent crimes and crimes against the person • Sex-related offences • Drug and alcohol related offences • Crimes involving dishonesty • Crimes involving deception • Making false declarations • Malicious damage and destruction to property • Serious traffic offences • Crimes against public order or relating to the Administration of Law and Justice • Crimes against Executive or the Legislative Power • Crimes involving Conspiracy 2.
Disciplinary action in previous employment.
3.
Identification check.
Desirable Requirements Relevant tertiary qualifications or experience working in a complaints management environment.
Current Drivers Licence.
Download the Statement of Duties and any Associated Documents Statement of Duties (357223) Investigation Officer.docx Statement of Duties (357223) Investigation Officer.pdf Information for Applicants (DOJ) Short Form Application.docx Information for Applicants (DOJ) Short Form Application.pdf FAQs Short Form Application.docx FAQs Short Form Application.pdf How to apply To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.
Please note that we do not require a separate statement addressing the selection criteria.
Please apply online by clicking the 'Apply Now' button.
Refer to the 'Information for Applicants (DOJ)' document for further information.
Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4914.
For more information Name: Kate Cox Position: Principal Officer (Energy) Email: ****** Phone: (03) 6166 4566