Investigation and Assessment Officer (Health) (356408)
Department of Justice
Office of the Ombudsman and Health Complaints Commissioner
Office of the Health Complaints Commissioner
Applications must be submitted by Sunday 24 November, 2024 11:55 PM AEST.
Award/Classification:
Tasmanian State Service Award - General Stream Band 5
$96,584.00 to $101,313.00 per annum
Employment type:
Fixed-term, full-time
Region:
South
Location:
Hobart
This position contributes to the efficient operation of the Office of the Health Complaints Commissioner by facilitating early resolution of complaints, undertaking preliminary enquiries, managing notifications from AHPRA and assessing and resolving complaints under the Health Complaints Act 1995.
Period of Appointment
Fixed Term for 12 months.
Hours per fortnight
73.50 hours per fortnight - flexible options available.
Duties
Assist the Health Complaints Commissioner in the fulfilment of the Commissioner's responsibilities under the
Health Complaints Act 1995 .
Receive and record enquiries and complaints and, where appropriate, facilitate quick resolution directly with the service provider.
Obtain information and assess complaints to identify issues that require further investigation or referral and facilitate communication between the parties in order to resolve complaints in a timely manner.
Undertake investigations into complaints and maintain effective communication with all stakeholders.
Liaise with relevant providers, agencies and individuals including AHPRA, professional registration boards and associations.
Prepare concise, factual reports and correspondence resulting from the assessment, resolution and investigation processes, and formulate recommendations for improved procedures and practices, including matters that address systemic issues.
Pre-employment Checks
The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. The following checks are to be conducted:
Arson and fire setting
Violent crimes and crimes against the person
Sex-related offences
Drug and alcohol related offences
Crimes involving dishonesty
Crimes involving deception
Making false declarations
Malicious damage and destruction to property
Serious traffic offences
Crimes against public order or relating to the Administration of Law and Justice
Crimes against Executive or the Legislative Power
Crimes involving Conspiracy
Disciplinary action in previous employment.
Current Tasmanian Working with Vulnerable People Registration (Registration Status - Employment). Relevant tertiary qualifications.
Application Process
To apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. Please note that we do not require a separate statement addressing the selection criteria.
Please apply online by clicking the 'Apply Now' button. Refer to the 'Information for Applicants (DOJ)' document for further information. Please note, attachments must be in Microsoft Word or PDF format.
If you are unable to submit your application online, please contact the Department of Justice Recruitment Team on (03) 6165 4912.
Review the Statement of Duties and consider if you meet the requirements.
Speak to the Contact Officer if you have any questions.
Submit your application including any additional documents as specified in each individual job vacancy notice.
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