Reference Number: 224144 - International Student Support Officer
International Student Support Officer
UNE International
Continuing, full-time
$75,439 to $86,992 per annum (HEO5)
Plus 17% employer superannuation
Salary packaging options are available
5 weeks annual leave plus Christmas week shutdown, per annum
Location: Armidale campus
Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)
Acknowledgement of Country
The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.
UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.
Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce.
You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit 2021-2030: Personalised Learning Journeys, Empowering Communities, and Building Resilience.
About the role
The International Student Support Officer will provide support and customer focused services to ensure the University fulfils its service standards and obligations to international students with emphasis on student welfare and the international student experience. The responsibilities include:
Providing support and assistance to commencing and continuing international students to ensure they are supported and connected to essential services both at the University and in the wider community;
Developing a professional relationship with internal and external agencies including emergency and community services.
Providing support for international students to ensure they continue to meet mandatory requirements under the Australian legislative framework governing international students on Student Visas.
Supporting students in adjusting to life at UNE and Australia through the implementation of programs and activities to enhance the international student experience.
This position works in close collaboration with other UNE Units, in particular the English Language Centre, the Student Experience Portfolio (including Counselling) and academic Course and Unit Coordinators.
About you
To be successful in this role, you will have:
Completion of a degree, or diploma level qualification with relevant work related experience, or certificate qualification with post-certificate relevant work experience, or an equivalent alternate combination of relevant knowledge, training and/or experience.
Demonstrated knowledge and/or experience of principles and procedures applicable to international students under Australian law and relevant to this position.
Proven strong organisational and time management skills with the ability to complete competing work tasks with a high attention to detail.
Demonstrated ability to interact and communicate with excellent oral and written communication skills in a professional and effective manner with internal and external stakeholders, with respect, discretion and cultural sensitivity.
Demonstrated ability to exercise initiative and judgement in a diverse range of problem solving situations including routine and unusual circumstances and in an environment with multiple conflicting priorities.
About the directorate
The role of UNE International is to meet the University's objectives in relation to the recruitment, admission and ongoing support and quality of experience of UNE's international students.
Further information can be found on the website.
About Armidale
Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive.
Enquiries and additional information
To discuss this role please contact Ms Ashleigh Dempster - International Services Manager, International Strategy, phone: 02 6773 2232 email: ******.
Closing Date: 11:59pm, Sunday 29 September 2024
Reference No: 224144
For further information about this position, please see the Position Statement below.
To Apply
Please submit the following documents by clicking the Apply Now button below:
Your application should be comprised of:
Covering letter;
Responses to selection criteria (refer to the position statement available at );
Current CV;
Certified qualifications cited in your application for this position.
About Our Process
At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.
National Police Check
If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).
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