The International Sales Development Representative will act as pre-sales support and is responsible for reaching out to prospects, qualifying them and passing interested prospects to the sales teams. This position must research potential customers, connect with and educate prospects on our product offerings, and qualify the leads before passing them to the direct sales teams. The primary focus will be to turn leads into qualified opportunities by partnering with marketing and sales to create and execute on program and inbound lead generation campaigns. The individual in this role will be expected to track all relevant information regarding qualification and lead management activity in Salesforce.com.Responsibilities:Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 productDevelop and execute on a strong prospecting plan of attack, including email and call scriptsGauge the interest of prospects to qualify them as potential customersFollow up all IQL (Information qualified leads) by contacting them and getting them interested in a KnowBe4 demo and identify key contacts for the sales team to follow upPass the leads to the Enterprise or SMB sales team depending on the size of the companyProvide in depth information to the ENT and SMB reps to enable the most qualified and productive demosMap global customer accounts identifying key contacts in each regionCollaborate with sales and marketing team members on strategic sales approachEnsure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.comMinimum Requirements:Previous SDR experienceFamiliarity with standard concepts, practices and procedures within the IT Security Field a plusExperience with Gmail and Google DocsExperience with MS OfficeExcellent verbal and written communicationsGood computer skillsFriendly phone voice"Pleasantly persistent" as it can take multiple tries to reach a prospectAbility to leave a message and sound interestedMust be highly organized and results-oriented
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