Internal Sales & Quoting SpecialistRegency Park, SABased in Regency Park | Onsite parking | No Cold CallingGreat company culture | Shared values | Growth + Development opportunitiesCompetitive salary | Generous employee benefitsWith Kennards Hire You CanAs a company that'sbeen around since 1948, we know what matters most: family and it's at the heartof everything we do.
We're the largest family-owned equipment hire company in Australiaand New Zealand, with more than 2,000 team members located at over 200 sitesand branches.
Our mission is clear: wewant to be the best hire company in the world.
We're committed to growingsustainably and innovating in ways that benefit our people, our customers andour business.
And at the end of the day, we're all focused on delivering whatwe say we will do – make our customers' jobs easy.
About the roleAs the Internal Sales & Quoting Specialist, your main priority is torecommend, source and quote on equipment hire solutions for our customer thathave been referred or allocated as a priority account by our branches,distribution centres, business development and the local support branchteams.
The role aims to build long term relationships by educating customers on theproducts and services we offer, recommending the best solution to meet theirneeds and resolving any hire or account issues or queries.Responsibilities;Identify, source, and follow up leads of customer inquiries and referred hire prospects.Develop, refine, and finalise hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.Collaborate closely with branch network, priority accounts, and BD teams to ensure efficient response to hire inquiries, as well as effective quote generation and follow-up.Foster customer relationships by delivering superior service, driving repeat business.Oversee logistics and transportation partners, coordinating rehires seamlessly.Manage breakdown enquiries including trouble shooting advice, update contract notes and follow up on outcomesManage high severity requests or issue escalations as needed for priority account customersMaintain accurate and relevant reporting.About youTake responsibility for their own safety and the safety of those around them.Ability to professionally handle customer enquiries through email, phone, web chat, social media or other channelsExcellent written and verbal communication skills.Previous experience in a sales administration role or similar involving quotations, administration and customer serviceAbility to handle a high volume of inquiries via various channels such as emailWell-developed communication and interpersonal skills including the ability to effectively consult, negotiate and influence across a range of stakeholder groupsResults driven and customer focus with the ability to seek and drive sales and build market shareHands on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customersMS Office Proficient (Word, Outlook, Excel & PowerPoint)Join our teamYou can always tell someone who works at KennardsHire.
They're well-rounded, fair-dinkum and damn good at what they do.
Once youwalk through our door, we'll back you all the way with the tools and resourcesyou'll need to succeed.
You'll be trusted as part of our family, supported tolead in many ways and have opportunities to develop and grow your expertise.We believe it doesn't matter what role you hold – fromCustomer Service to CEO , Driver to Branch Manager – it's the values that you live by.
We trust in each other, look out for ourmates and live by our core values: One Family, Fair Dinkum, Taking Hire Higher andEvery Customer a Raving Fan.
And we have a bit of fun along the way too!There's also a great range of employee benefits andrewards on offer including: All the training and development you need to build a successful career with us Pathways to pursue your career, nationally and internationallyAdditional financial benefits if you stay with us for more than five years (to say thanks for your loyalty) Opportunity for profit shareGreat employee discount rates on our hire gearOur annual awards night, team BBQs and many other fun social events.So, whether you're starting out, switching roles, changingindustries or ready to make your next career move, With Kennards Hire You Can.
