Internal Sales / Customer Service Team Member
INTERNAL SALES/CUSTOMER SERVICE TEAM MEMBER
Statewide Bearings
Karratha
Full time
Statewide Bearings is a proudly 100% Australian-owned and operated family business, with over 50 years of expertise in the bearing and power transmission industry.
As one of Australia's leading suppliers in this field, we have offices located across the country, with more than 44 locations and a team of over 500 employees nationwide.
As a family-owned and operated business, we are committed to our people.
At SWB, we prioritise our employees, promoting a supportive and inclusive work environment where every team member feels valued and has the opportunity to grow.
About the Role:
We are currently seeking a motivated, enthusiastic Internal Salesperson to join our Statewide Bearings team in Karratha!
This is a full-time position that offers excellent career prospects.
As an Internal Sales team member, you will report to the Karratha Branch Manager and play a vital role in our internal sales operations.
In this role, you will be responsible for promoting the full range of SWB Group products and services while providing an exceptional level of customer service and satisfaction to all SWB customers and internal stakeholders.
This position offers an attractive salary, subsidised housing, bonus package, and future management progression may be available to the right candidate.
Your main duties/key responsibilities include but are not limited to:
Front counter sales.
Manage all internal sales enquiries from customers (telephone and email).
Processing orders accurately and efficiently.
Providing exceptional customer service both in-store and over the phone.
Develop strong relationships with customers and demonstrate how we can add value to their business.
Fulfilling customer requirements through picking and packing.
Assisting with general warehouse duties as needed.
Working with the team to ensure accuracy and our high standards of service are maintained, while complying with our OH&S policies.
To be successful in the role the applicant will need:
Computer literacy, including proficiency in MS Office.
Mechanical aptitude.
To be proactive, self-motivated, highly organised with excellent time management skills.
Excellent communication skills with the ability to work as a part of a team.
To have the desire to develop your current knowledge and skills.
An ability to engage with people and build rapport.
Be driven to meet sales targets and work in a highly successful team.
Previous experience in the bearing or similar sales, trade, or customer service would be most valuable but not essential as full training will be provided.
What We Offer:
Working alongside a supportive team that values your input.
Structured bonus scheme.
Subsidised housing.
You'll have the opportunity to develop your skills, take on new challenges, and advance your career.
Company Employee Assistance Program – Supporting Mental Health.
If you are looking to join a supportive work environment where you can grow and become the best version of yourself, start your career with SWB.
Please send your resume including a covering letter addressed to: The manager.
To apply, please click on the "Apply Now" button.
*No Agencies Please.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Do you have experience in a sales role?
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