INTERNAL SALES / CUSTOMER SERVICE - CANNING VALE WAAAP is a market leader in the distribution of high quality pipe fittings and valves, servicing both plumbing, irrigation, engineering, fire, mining and petro chemicals industries.
An opportunity exists for a suitably qualified Internal Sales / Customer Service person. This is a role that provides an excellent opportunity for an ambitious, motivated and hard working individual, who is energetic and has a passion for servicing and working with a diverse customer base.
This position requires an individual that appreciates the competitive nature of the industry, who has excellent organisation, time management, and communication skills and a commitment to excellence in customer service.
The duties of this role will include, but are not limited to: Respond to customer inquiries via phone, email, and in-personProvide technical information to customersAssist with sales support tasks, including quoting and order trackingMaintain and update customer records in the CRM systemServicing customer inquiries by providing relevant information such as stock availability, order status, and delivery details as requestedReview outstanding order reports, ensuring customer orders are processed and delivered on time efficientlyAdvise customers of new products and alternative productsCollaborate with other departments, such as logistics and finance, to ensure seamless customer service.Qualifications: Previous experience in a customer service or internal sales role is preferred.Strong communication skills, both written and verbal.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Excellent organizational skills and attention to detail.Strong problem-solving skills and a customer-focused attitude.Experience with CRM software is a plus.Consultative selling skills and the ability to build strong relationships with customers.The successful candidate will possess: Ability to work independently and as part of a team.High level time management skills.A passion to learn and develop.Industry and/or product knowledge would be an advantage.
Salary will depend on experience.
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