Personnel Area: Brisbane Infrastructure
Branch: City Standards/Waste and Resource Recovery Services
Salary Range: (Band 4) $82,995 - $89,095 (Remuneration stated is for a full-time position)
Work type: Temporary Full Time
Duration: Up to 12 months
Our Branch Waste and Resource Recovery Services (WaRRS) branch delivers waste management, resource recovery, litter prevention, and waste minimisation initiatives for Brisbane residents.
WaRRS manages contracts for waste and recycling bin collection, waste disposal, green waste, and dead animal collection. We work towards a cleaner Brisbane by discouraging littering and installing public place recycling and litter bins to keep our streets clean. We also help to build a cleaner, greener city by encouraging waste minimisation and recycling through a range of education initiatives and community involvement.
The Role As a Contract Services Officer, you will be supervising the operational performance of our contractors and providing high-quality customer service, ensuring that waste collection services are delivered in a timely and safe manner.
As a Field Officer, you will monitor contractor performance in the field, prepare waste infrastructure for new developments and park upgrades, investigate customer queries, and provide support to contractors during incidents in the field. This role is both office and field-based, with our office based at our Regional Operations Centre at Eagle Farm; however, you will be predominantly working in the field.
To be successful you will have the ability to: supervise and administer service contractscontribute to team directions, give and receive feedback, and achieve agreed performance standardsprovide high-quality customer service to internal and external stakeholders, including contractors and residentswork independently and effectively in a field environment while managing workloads with competing priorities and deadlineseffectively problem solve and achieve quality and value for money outcomes within tight timeframes.If you're looking to work outdoors in a role with autonomy and customer focus, we'd love to hear from you. An understanding of the waste management industry or environmental risk management would be highly regarded.
Benefits of working for Council include: flexible working hours and arrangementsfree gym and wellness centreaward-winning superannuation fundgenerous leave provisionscompetitive salary.How to apply: Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and a one-page cover letter demonstrating your suitability for the position.
*Eligibility for internal-only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.
This role will require a driver's licence and a Criminal History Check. You may also be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role. For more information: Please email David Ngo, Talent Partner, at
Note: our Recruitment Centre is closed until 12 January 2025, David will respond to your queries upon return to the office on 13 January. People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.
Application Closing Date: Sunday 19th January 2025 at 11:55pm AEST
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.
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