Zurich Cover-More helps people travel safely across the globe every day.
We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.
We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with!
We are seeking an experienced and dedicated Internal Dispute Resolution (IDR) Team Leader who wants to shape the way we manage complaints and enhance overall customer satisfaction.
This is a permanent full-time position with a hybrid working model.
Salary: Competitive salary PLUS super PLUS annual bonus incentive AND more!
So, what's the job? You'll lead a team of IDR Officers to empower them to handle complaints effectively and professionally.You'll drive continuous improvement across complaint handling and within the wider team.You'll ensure compliance with ASIC regulations and the General Insurance Code of Practice will be a priority.You'll work closely with stakeholders to ensure the best possible outcomes for our customers.And what are we looking for? You'll have a proven background in complaint/dispute management (ideally within insurance or financial services).You'll have strong demonstrated experience in leading and coaching teams.You'll have demonstrated ability in understanding Australian legislation and industry best practices regarding complaints management.You'll have a background in customer service, with the drive to deliver a positive customer experience.So, why choose us? We value optimism, caring, togetherness, reliability, and determination.We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals.
We share a global mission to look after travellers at every step of their journey.Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around.
Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.Career growth: We want you to continue to learn, develop, and bring your ideas to the table.
We want to hear what you think, and we want you to work with the business - not for the business!Take the time you need, for you and your community: We encourage you to take the time you need, when you need it.
We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.Travel and work with us: We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you.
We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!Diversity and inclusion: We respect who you are and thoroughly embrace diversity.
So whatever walk of life you wander, just be you and come as you are.Apply today and let's go great places together!
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