Zurich Cover-More helps people travel safely across the globe every day.
We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong.
We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with!
Due to recent acquisitions and growth, we are seeking experienced and enthusiastic Internal Dispute Resolution (IDR) Officers who want to help shape the way we manage complaints and enhance overall customer satisfaction.
These are permanent full-time positions based in Brisbane and Sydney.
Salary: $100,000 - $117,000 package PLUS annual bonus incentive AND more! So, what's the job? You'll manage and resolve a portfolio of customer complaints and disputes to successful completion.You'll educate key internal stakeholders on quality customer service and complaints management with the goal to reduce overall complaints.You'll consult with underwriters and the Australian Financial Complaints Authority as required.You'll proactively identify issues/complaints across all business areas.You'll deliver a highly empathetic customer experience.And what are we looking for? You'll have a proven background in complaint/dispute management (ideally within insurance or financial services).You'll have demonstrated ability in understanding Australian legislation and industry best practice re complaints management.You'll have persuasive communication skills with the ability to negotiate and influence internal and external stakeholders.You'll have a keen eye for detail and analytical nature.You'll have a background in customer service, with the drive to deliver a positive customer experience.So, why choose us? Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around.
Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 5 days in the office per fortnight.Career growth: We want you to continue to learn, develop and bring your ideas to the table.
We want to hear what you think, and we want you to work with the business - not for the business!Take the time you need, for you and your community: We encourage you to take the time you need, when you need it.
We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.Travel and work with us: We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you.
We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!Diversity and inclusion: We respect who you are and thoroughly embrace diversity.
So whatever walk of life you wander, just be you and come as you are.Apply today and let's go great places together!
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