Exciting Opportunity in Insights & Analytics (I&A) Why Join Us? Lead the development and implementation of engagement strategies to foster partnerships within I&A, CBMO, and other business units. Utilize data and analytics to strategically position the I&A team within the organization. Drive brand strategy development for NPS, a key component of I&A, to enhance employee awareness and engagement. The Team Join a dynamic team dedicated to driving strategic insights and analytics initiatives to enhance customer experience and business performance.
The Role As the Manager of I&A Strategy and Communications, you will:
Develop and drive an engagement strategy to create strong partnerships between I&A, CBMO, and other business units. Leverage data and analytics to inform strategic positioning of the I&A team within the organization. Articulate the intent and outcomes of I&A work through an employee and customer lens. Drive the development of the brand strategy for NPS, ensuring employee awareness and consistent understanding. Interface with corporate affairs and other key divisions to drive internal communication activities and alignment. Support the Head of I&A in developing communication within the organization, including monthly NPS updates in CEO comms. Ensure timely communication of NPS insights and updates on all digital and EDM assets on a monthly basis. Work with I&A leads to support the rollout of programs across the organization. Align I&A comms and program rollouts with broader brand and marketing plans. Align comms plan and updates against annual strategies. Understand internal communications plans and channels. Success Metrics Monitor NPS score and OHI scorecard for I&A to measure performance and effectiveness. Track NPS employee engagement metrics, such as attendance at town halls and playbacks. Measure awareness of I&A capabilities and deliverables within the organization. Experience Required Experience in developing and driving engagement strategies within a large organization. Strong background in leveraging data and analytics to inform strategic positioning. Demonstrated ability to articulate complex concepts through effective communication. Experience in brand strategy development and internal communications. Proven track record of driving alignment with broader organizational goals and roadmaps. Excellent project management and planning skills. Familiarity with marketing calendars and corporate communications. How do I Apply? Start here. Just click or select the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ******. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ******
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