About the Opportunity We are seeking a detail-oriented and procedurally driven Administration Assistant to join our high-performing team. This is a fast-paced and dynamic role, where you will be the first point of contact and will see you provide exceptional customer service through channelling the queries through to the correct departments and/or resolving the query at first contact. This role will also have an element of claims processing, at various touchpoints within the claims life cycle, so would ideally suit someone who is looking to either further their career as a Claims Assessor, or someone who is looking for more variety in their administration career. If you are enthusiastic, customer-centric, have a growth mindset, but don't necessarily have an administration or insurance background and are interested in kick-starting your career in insurance, then we'd love to hear from you! Please note: the internal position title is Administration Assistant/Internal Claims Adjuster. About You You will be a confident communicator, where you can convey important information clearly, through verbal and written mediums You have the confidence to prioritise those tasks that are most urgent A can-do attitude with strong attention to detail as well as being process driven Knowledge of the Microsoft suite of programs, Excel knowledge essential Numeracy skills and the ability to handle confidential information You'll also be a people person and have the ability to demonstrate a caring, empathetic and positive outlook. In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mile Key Responsibilities Be the main point of contact for all administrative requirements Answer incoming calls promptly and responding to client & insured queries via telephone and email Provide support and advice to policyholders/key stakeholders during the claims process Prepare reports by collecting and summarising information required General administration duties as required Inbox and diary management Supporting the claims teams through general administration About Crawford Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events. Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation: Loss adjusting – property, major and complex loss, catastrophe response Third party administration (Crawford TPA is a Lloyd's accredited provider) Forensic accounting including business interruption expertise Cyber response Managed repair services (Contractor Connection) Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants) Legal services (HBA Legal) To learn more about Crawford, please visit www.crawco.com.au. Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity. It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Interested? please submit a short cover letter explaining why you are suitable for the role along with your resume.
