Integrity Officer (Complaints)

NDIS Quality and Safeguards Commission 1
Candidate Information Pack Integrity Officer (Complaints) Job Reference Number 230_09/24
Position Title Integrity Officer (Complaints)
Classification APS 5
Status Ongoing
Salary Range $84,927 - $90,696
Contact Person Terry Collins
Job title of contact person Director, Internal Integrity (Investigations)
Contact Number Contact Email Number of Vacancies 1
Division Legal Services and Internal Integrity
Branch Internal Integrity Unit
Section Internal Investigations
Location All capital cities
Date Applications Open 19 September 2024
Date Applications Close 3 October 2024
About the NDIS Quality and Safeguards Commission The NDIS Quality and Safeguards Commission (the Commission) is a regulator established on 1
July 2018 as an independent agency under section 181A of the National Disability Insurance
Scheme Act 2013 (the NDIS Act) to improve the quality and safety of NDIS supports and services.
The Commission is the dedicated national regulator of NDIS service providers in Australia.

During its formative phase, the Commission's focus was on establishing the essential systems
and processes needed to meet its legislated responsibilities.
The Commission is in the process of
scaling up and maturing its operations to become an effective, approachable and
transparent regulator.

The Commission has more than doubled its number of staff in the last 12 months as a result of
receiving significant funding by the government.

The NDIS Commission's core legislative functions The Commission assists the Commissioner in the performance of their functions, the core of
which are to:
Uphold the rights of, and promote the health, safety and wellbeing of, people with disability receiving supports or services, including those received under the National Disability Insurance Scheme.
Develop a nationally consistent approach to managing quality and safeguards for people with disability receiving supports or services.
Promote the provision of advice, information, education and training to NDIS providers and people with disability.
Secure compliance with relevant legislation through effective compliance and enforcement arrangements.
Promote continuous improvement amongst NDIS providers.
Develop and oversee policy design for a nationally consistent framework relating to the screening of workers involved in the provision of supports and services to people with disability.
Provide advice or recommendations to the National Disability Insurance Agency (NDIA) and its Board.
Engage in, promote and coordinate the sharing of information to achieve the objects of the relevant legislation.
Provide NDIS market oversight, including monitoring changes in the NDIS market which may indicate emerging risk.
The NDIS Commission is a disability friendly organisation that offers interesting and challenging roles.
People with disability are encouraged to apply for jobs in the Commission.

Legal Services and Internal Integrity Division Our day-to-day work has a direct and immediate impact on the lives of people with disabilities, making it incredibly meaningful, rewarding and fulfilling.

The Legal Services and Internal Integrity Division is comprised of the Legal Services Branch and the Internal Integrity Unit.
The Division is headed by the NDIS Commission's General Counsel.
Division staff members are based in Parramatta, Penrith, Melbourne, Adelaide, Brisbane, Canberra and Perth.

The Division is committed to supporting and investing in the training and development of its staff, encouraging professional development activities and working on a diverse range of interesting and challenging matters.

We have an excellent workplace culture that is inclusive, friendly, collaborative and diverse.
The successful candidate will join a supportive, hardworking, and collaborative team.

We support flexible working arrangements but please note that the role requires attendance in the office for a majority of the week.

The Internal Integrity Unit (Investigations) The Internal Integrity Unit (Investigations) is responsible for the following functions:
Coordinating the handling of disclosures relating to the NDIS Commission in accordance with the Public Interest Disclosure Act 2013.
Making referrals to, and managing referrals from, the National Anti-Corruption Commission.
Investigating and overseeing complaints made about the NDIS Commission's staff and processes.
Undertaking preliminary assessments of workplace misconduct matters and conducting misconduct investigations.
Providing information to the Commonwealth Ombudsman concerning Public Interest Disclosures.
Managing and providing advice on conflict of interest disclosures made by NDIS Commission staff.
Providing education to staff of the NDIS Commission on integrity related matters.
Key duties The Integrity Officer (Complaints) will be responsible for dealing with referrals to the Internal Integrity Unit from internal and external stakeholders about concerns regarding the NDIS Commission and staff; working closely with the Director and Assistant Directors to ensure quality work is delivered within relevant time frames.

In this role you will:
Assess and manage referrals received from providers, participants, the Minister and members of the public about NDIS Commission employees and its processes.
Receive and assess referrals from staff of the NDIS Commission about matters relating to workplace issues.
Manage highly sensitive or confidential material.
Work collaboratively with staff and Senior Executives of the NDIS Commission.
Liaise with other government agencies and manage the sharing of information in accordance with statutory obligations.
Engage across the full range of the NDIS Commission's functions, identifying and fostering opportunities to deploy cross-functional strategies to address integrity-related issues.
Prepare complex and/or sensitive correspondence and corporate documentation, including reports, briefings, and recommendations relating to Complaints against the NDIS Commission.
Contribute to and participate in education campaigns to inform and educate NDIS Commission employees on Complaints policy and procedures.
Assist the Director and Assistant Directors of the Internal Integrity Unit with other duties as required.
There is some interstate travel required for this role.

Skills, Knowledge, and Personal Attributes To be successful, you must be able to thrive in a fast-paced environment with competing priorities and deadlines.
The ideal candidate will have the following capabilities:
Demonstrated capability to develop and sustain excellent working relationships within the team, the NDIS Commission more broadly, and with a variety of external and internal stakeholder groups.
Excellent written and oral communication skills, and experience producing quality reports, briefings, and correspondence of a complex nature.
Proven ability to interpret and apply legislation and policy.
Strong administrative capability.
Highly developed organisational skills, with the ability to manage competing demands and statutory deadlines.
Demonstrated ability to make sound judgements and decisions based on thorough analysis, problem-solving, innovation, and evidence-based practice.
High level ability to manage complaints and mediate successfully.
Strong commitment to continuous improvement and to the development of solutions to achieve quality outcomes.
Ability to positively engage with persons who have disabilities and challenges with communication.
Ability to work independently, and collaboratively.
In addition, the following are the minimum mandatory requirements for candidates applying for the role:
Must not be under active/current investigation for a suspected breach of the APS Code of Conduct.
Must never have received formal disciplinary or administrative action from any employer for APS Code of Conduct breaches or workplace misconduct issues.
At least 12 months experience in a role requiring regular contact and communication (both written and oral) with stakeholders.
At least 12 months experience reading and applying guidelines, procedures, or law.
At least 2 years' experience preparing a range of written documentation.
The following are highly desirable :
Experience in a complaints handling, mediation or communications role.
Knowledge of the NDIS and an understanding of the role of the NDIS Commission.
Experience working in the disability sector.
Working knowledge of the NDIS Act.
Previous experience working in an Integrity Unit or Ethical Standards Unit.
Eligibility Requirements NDIS employees are required to be Australian Citizens.
Candidates employed by the NDIS Commission are required to undertake a Police Records Check prior to commencement of employment.
If the position involves working with children and/or vulnerable people, the appropriate check for this will also be required to be undertaken.

Successful candidate(s) will be required to obtain and maintain at least a baseline security clearance.
To be eligible to obtain a security clearance (Baseline, Negative Vet 1 or Negative Vet 2) the successful candidate must be an Australian Citizen.
Candidates must be able to establish their background as checkable to be considered eligible for a security clearance.
Any gaps or periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by an Australian referee are typically deemed uncheckable, rendering the candidate ineligible for a security clearance.

How to apply Applications are to be submitted online at NDIS Commission current vacancies page.
Submit a statement (of maximum 1000 words) demonstrating how your skills, knowledge, experience would make you the best person for the role.
Please ensure you address the key duties and capabilities of the ideal candidate in the statement.
Attach an up-to-date Curriculum Vitae (CV) and the contact details for two referees, one of whom should be your current (or most recent) supervisor.
The assessment/selection process
The merit assessment process is chosen to suit the circumstances of the vacancy, the business environment in which it operates and generally includes the following stages:
The application
Applicants provide written evidence of their skills, knowledge and experience supported by relevant examples.
Shortlisting
Shortlisting is undertaken to identify the applicants with the strongest claims.
Further assessment
The selection panel (usually 2-3 people) acquires as much information as they consider necessary.
This may include contacting referees, undertaking an interview, a work sample test and/or psychometric testing may also be included in the assessment.
RecruitAbility
We participate in the Australian Public Service RecruitAbility Scheme to attract applicants with disability by removing some of the barriers in recruitment and employment processes.

The scheme provides an opportunity for applicants with disability to progress to the next stage in the selection process if they are assessed as meeting the minimum requirements of the job.
Disability is defined as 'current limitation, restrictions or impairment, which has lasted, or is likely to last, for at least six months and restricts everyday activities.

The NDIS Commission is a disability friendly organisation that offers interesting and challenging roles.
People with a disability are encouraged to apply for jobs in the Commission.

Aboriginal and Torres Strait Islander peoples
We recognise the richness of Aboriginal and Torres Strait Islander cultures, and the unique knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy development and service delivery.
We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples.

Merit Pool
A merit pool may be created and utilised within 18 months from the date this vacancy was advertised in APSJobs.


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