Posted: 29/08/2024
Closing Date: 29/09/2024
Job Type: Fixed-Term Part-Time
Location: All Perth WA
Job Category: Community Services and Development
A little about us: EverAbility Group have a long and proud history of providing services for people with disabilities across Western Australia and Tasmania. Together, our team of nearly 200 staff and over 500 volunteers support our growing group of diverse services. This opens up a world of possibilities for our clients – and also opens up a host of career opportunities for you!
Our growing family of services at EverAbility Group include:
VisAbility - our specialised service supporting people with blindness or vision impairment.
Guide Dogs WA and Guide Dogs Tasmania – our iconic service raising and training life changing assistance dogs.
Kites Children's Therapy – our early intervention support, advice and solutions service transforming the lives of children and their families living with disability or developmental challenges.
Perron Place - our innovative and collaborative community centre.
Job Description The Intake Officer serves as the first point of contact for all new VisAbility clients. This role is crucial in managing the intake process, ensuring that clients are eligible and have the necessary funding to access our services. The Intake Officer also handles general client-related inquiries with professionalism and efficiency. This role is offered at 67.5 hours per fortnight on a 12-month fixed-term contract, with the possibility of transitioning to a permanent position.
Key responsibilities and accountabilities Deliver exceptional customer service by providing clear, accurate, and respectful communication in response to all enquiries. Provide precise and detailed information on EverAbility's services. Determine clients' eligibility for services. Support access to EverAbility's services, by liaising with funders and external referrers. Document client information using accurate data entry in EverAbility's Client Management System, and other systems as required. Schedule and follow-up initial client appointments as required. Actively keep across a broad range of funding options within disability, health, and aged care. Document client information using accurate data entry in Client Management System, and other systems as required. Promptly answer external and internal communications related to new clients, and general enquiries in a timely, and professional manner. Ensure all checks (i.e. ensuring funding is available) prior to clients accessing VisAbility's services. Represent VisAbility at events, and engagement opportunities. Desired Skills and Experience Essential: Highly developed customer service skills. Ability to maintain a high level of confidentiality and professionalism. Demonstrate initiative, follow processes, take direction, and work without close supervision. Well-developed interpersonal skills and an ability to work effectively in a team environment. Excellent communication skills and telephone etiquette. Ability to communicate with a diverse range of people. Flexibility, resourcefulness and effective time and stress management. Desirable: Certificate III in Disability Services Experience in a customer service role within disability, aged care, or a related field. Experience working within the NDIS environment. Experience in Microsoft Word, email and client database. Previous experience in medical reception or similar environment. Basic understanding of medical terminology, medical and allied health organisations and relevant stakeholders. Benefits:
In return, you will be rewarded with:
Free onsite parking and close to public transport (across the road from Victoria Park Train Station) Enjoy up to 3 days of paid leave during the Christmas and New Year holidays! Free access to our gym Ongoing professional development and training Employee Assistance Program Access to purchased leave NFP salary packaging options – use some of your salary for everyday expenses before income tax; meaning you can increase your take-home pay! How to apply? If you're ready to help us, make a difference, click Apply and let's chat about what life looks like at EverAbility.
For further information please contact Janhvi Vaya, Team Leader - Client Experience Team at
Please note, email applications will not be accepted.
We encourage people with disability and of Aboriginal and Torres Strait Islander background to apply. Everyone is welcome, as we are an inclusive and diverse workplace.
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