Intake Officer

Position Purpose
Our client, a leading provider who is devoted to worker's wellbeing, require an intake officer for their Newcastle location. The intake officer will be the first point of contact for the Employee Assistance Program (EAP) clients, and to take down their information, allocate a counsellor and book in first appointments.

Responsibilities: Answer incoming calls, complete the intake online and allocate to the relevant counsellorBook appointments and follow up on appointmentsKeep confidential recordsFollow up with external providersMaintain and update recordsOther tasks as directed by the CEODesirable Qualifications: Studying as a health professional, preferably mental healthQualification in mental health; diploma in counsellingCustomer service experienceASIST or MHFA - these qualifications will be provided as part of a requirement of employmentAbout you: Discrete, professional and diplomatic - able to maintain confidentialityHighly organisedTakes pride in work initiating new systems and processesPeople focusedHighly self-motivated, energetic professionalResults driven How to Apply: If you are passionate about helping others and interested in this role, please "apply now"
Justin McKenzie
Account Manager

Let's Connect ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856


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