Insurance Operations Specialist

We're HESTA - the industry super fund dedicated to health and community services. We work hard for our amazing members.About the roleJoin Our Team as an Insurance Operations Specialist! Are you an experienced insurance professional looking to make a significant impact? We are seeking a dedicated Insurance Specialist to enhance our operational efficiency and improve member insurance outcomes.What you'll be responsible forDevelop, maintain, and prioritize relationships with key stakeholders to achieve specific goals.Account Retention and Expansion: Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions.Customer Query Handling: Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams.Skills you'll needWorks with others by being open, clear in communication and listening to achieve goals.Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions.Service orientation: Actively seeks and develops strategies to help key stakeholders.
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