Create impact as a Digital Content SpecialistJoin the largest insurance group in Australia and New Zealand.YOUR ROLEThis is a great opportunity to join our Customer and Product Communications team within Retail Insurance Australia (RIA). Your unique contribution is to translate technical insurance information into simple and accessible language that helps people interact with our digital channels to buy, renew, claim or learn more about our products and services.You'll be part of a cross-functional team to deliver a program of work, to identify the concepts a customer needs to know, determine the best way to communicate those concepts, write copy, and secure approvals. The form of the content will depend on the program of work.The Content Designer/Specialist role works closely with other capabilities such as brand, Search Engine Optimisation (SEO), User experience (UX), User Interface (UI), behavioural science, and others. You'll both represent and be supported by your home team of 8+ content designers.This is a 9-month contract role open to candidates based in all major cities in Australia with a mixture of working from home and in the office.ABOUT YOUSuperior ability to write and edit clear, succinct, accessible contentPrevious experience as a content designer working on product information, question sets, microcopy, help text and error messagesExperience with approval processes with legal or other approvers, refining the content as necessary, and documentation of approvalsStrong understanding of digital user experiences accessibility principlesFamiliarity with SEO optimisation copy, Jira and AgileExperience in cross-functional teams or working groupsAbility to prioritise and sequence work (with a PO) for best efficiencySolid experience writing and planning digital content (mainly web and apps), comfortable explaining content design processes and rationaleStrong data focus and experience with data-driven decision makingApplications close Friday, 6 December 2024 at 23:59pm AEST.Joining IAG, you'll have access to:Boosted superannuation with 13% as standardDedicated career growth programs, including the award-winning IAG AcademyA certified Family Inclusive Workplace TMWork from home and many more flexibility options with my FlexDiscounts on everyday and special occasion itemsEnergy transition opportunities to help us be net zero by 2050ABOUT USWe're part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.We're guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.