THE OPPORTUNITYDue to continued growth, we are seeking an Installation and Service Administrator to join our team. This is a rare opportunity for an accomplished administrator. The opportunity will provide you with autonomy to make decisions and thrive within a very supportive team environment. Our team has demonstrated the ability to drive growth through difficult markets and provide industry-leading innovative solutions for our clients. To make the role a success, you'll need to have great customer service skills.OUR COMPANYAt Platinum Elevators, we can't help but look for ways to do things better. In fact, it's this drive for continuous improvement which has led to Platinum Elevators becoming one of the most trusted lift suppliers in our industry. We are locally owned and operated with a highly professional, motivated, and friendly team who specialize in supplying the best products and services to meet the needs of the Australian industry. We are committed to exceeding our customers' expectations. Creativity, teamwork, and passion underlie every decision we make.It began with our people. We founded something great by recruiting people who genuinely want to help others. We boast a fantastic workplace culture with strong employee engagement and low staff turnover and now we are seeking another great person to join our successful operational teams.ABOUT THE ROLEThe duties of this role include the following:Processing installation and service invoices and following up on aged receivables.Updating service schedules.Ensuring service prices and contracts are being adhered to on a daily basis.Ensuring company procedures and systems are being followed throughout the installation & service process.Supporting the Install & Service teams with general operations to help achieve the team's objectives.Reviewing and replying to emails with customers.Receiving and making follow-up phone calls with customers.Communicating internally important feedback from customers.Liaising with potential clients, builders, architects, and designers.Dealing with and responding to a high volume of emails and phone calls.Receiving and greeting customers within the office/showroom when required.Maintaining a clean and presentable showroom and workspace.KEY COMPETENCIESTo be successful in this role, candidates should possess the following:Great customer care skills.Excellent written and verbal English.Accuracy and attention to detail.Strong communication skills.Highly motivated.Proactive approach to all tasks.Ability to work unsupervised and as part of a team.Good administrative skills.Good computer knowledge and keyboard skills.Ability to work under pressure and meet deadlines.Ability to manage multiple tasks simultaneously.Basic bookkeeping skills would be an advantage, however not essential.Cert II/Cert III in business/admin would be an advantage, however not essential.How to Apply:If you're ready to bring your driving expertise to Platinum Elevators, click 'Apply Now' to submit your resume or email ****** with your CV. For further information on this opportunity or if you have a disability or medical condition and require alternative access application methods or would like to discuss access requirements/ reasonable adjustments for the recruitment process, please contact Sarah Charleston, HR Manager at 0487 591 *** to discuss.We welcome applicants from all nationalities, backgrounds, and cultural beliefs. At Platinum Elevators, we believe that having a workforce that reflects the diversity of the community we serve is essential. Our clients value attracting and retaining individuals from all genders, ages, religions, abilities, sexual orientations, cultural backgrounds, and family or caregiving responsibilities, including those of Aboriginal and Torres Strait Islander heritage. We encourage applicants from all backgrounds to apply, as we celebrate the positive impact that diversity brings to our business and the wider community.
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