Customer Insights & Data Manager, Office Office Customer Full Time Sydney, NSW Together, we can do great things.
We shape leading experiences across office, retail, logistics and student accommodation assets.
We're one of Australia's largest property groups, managing $35 billion worth of assets across the country.
Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good.
Every day, our people are driving positive impact for people, place and planet.
They're inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.
This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.
The role
We have a unique, and newly created opportunity for a Customer Insights & Data Manager to join our Office Marketing & Customer team.
In this critical role, you will be responsible for building a wholistic understanding of customers across all segments ensuring that 'customer first' is at the heart of our decision making.
You will be responsible for brand, customer and commercial objectives whilst enhancing the overall customer experience.
The role works closely with the Leasing Marketing and the Customer Experience Teams in addition to the Asset and Development Teams.
What you will be doing
Championing the customer by creating insights to inform strategy and enhance the customer experience.
Using data to implement new customer focused initiatives.
Leveraging technology to develop a single source of truth and a wholistic understanding of our customers.
Building customer insights and research frameworks.
Developing customer reports and dashboards for data visualisation and analysis.
Assisting with creating communications programs that are informed by customer insights.
Setting up tracking tools to ensure key metrics are achieved.
What makes you stand out
Our ideal candidate will have relevant experience in data led insights, research methodologies and data visualisation.
You will have a proven ability to interpret data to create actionable customer insights.
You will have a proactive and collaborative mind-set, while bringing energy and experience to the role.
Your curiosity and customer centricity will ensure a 'customer first' mindset in all you do.
Moreover, you will be proficient in using digital tools and CRM systems.
What makes us stand out
Enjoy flexible working arrangements and generous leave options.
Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.
We know the power of a great experience
Ranked 5th in the 2024 Gender Equality Global Report released by Equileap.
Achieved number 2 real estate company in S&P Global Sustainability Assessment.
Earned a silver ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
Awarded our fourth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2021-2023.
Committed to our second Stretch Reconciliation Action Plan (RAP).
GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds.
We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.
If this role sounds like you, we want to hear from you.
Go for it!
Click on "Apply" to submit your application and Thea Tillson from the Talent Acquisition Team will be in touch.
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