About us Hilco Vision is an industry leading global eyewear/eyecare wholesale company delivering comprehensive optical products. Hilco has direct subsidiaries in the USA (head office), Canada, UK, Germany, Australia/ New Zealand, China and the Netherlands. Our product portfolio is concentrated on five primary product categories; Professional Tools & Equipment, Vision Protection Eyewear, Consumer Accessories, Lenscare and Ophthalmic Supplies.
About You Exceptional Customer Service and friendly phone manner.Sales oriented.Must be a team player.Organised with good time management skills.Ability to multi-task.Problem-solver and able to think outside the box.Show initiative and willingness to support the team.Proficient in written communication & verbal skills. Patient with a good work ethic.Attention to detail and ability to follow tasks through to completion.
The Position and Essential skills To be successful for this position you will need to be customer focused and a supportive team player with an interest in creating sales opportunities both over the phone and through in office created initiatives. The role is majority non-customer facing, however will involve attendance at industry tradeshows.
Customer focused position - must have a professional and happy phone manner.Assisting customers through placing orders, product enquiries, and resolving issues.Upsell and make product recommendations to customers (Product training will be provided).Act as a sales support consultant during inbound and outbound calls.Plan & implement sales strategies and selling scripts.Build, maintain, and manage relationships [MR1] with customers to support their product needs.Supporting the Customer Service, Sales and Marketing team.General office ad hoc duties - processing customer orders, maintaining customer sales records.12+ months experience in a similar role required.Optical experience preferred, but not essential.Willing to travel and attend industry tradeshows.
Additional Information On the job training and support offered.Full Time, Permanent Position.Please no time wasters.
If you believe you meet the criteria and want to work in a friendly office within a growing company, we look forward to receiving your application.