Job Description:
McDonald's Australia Limited (MAL) is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we are a household name in Australia for over 50 years. We believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner, working with us means taking pride and having fun along the way, while growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements and an attractive staff discount; but we provide an opportunity to work alongside other passionate and talented people every single day.
Could you be our next Injury Management Consultant? In this role you will proactively manage injuries end to end by providing Return to Work coordination duties to the business. Be the go-to person in our business when there is a worker injury and managing RTW barriers as they arise whilst implementing appropriate strategies to address these.
What can you expect on a day-to-day basis? Providing strategic & technical injury management advice to Restaurants and Management. Maintaining regular contact with all stakeholders, in line with service standards, ensuring they are consulted as part of the RTW & Injury management process, informed of all key legislative developments and aware of their obligations. Providing technical support to maintain & optimise self-insurance performance and best practice. Ensuring data is maintained through correct data entry. Ensuring privacy standards are maintained. Supporting the Injury Management function in the administration of case management with tasks including processing wage and settlement payments to workers, finalising claims, and preparing claim documentation for legal and medico-legal examinations. Assisting the worker and employer with the claim process and provide support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery. Developing, monitoring and updating Return to Work Plans to achieve positive Return to Work (RTW) goals. Your keys to success: Demonstrated experience with RTW and initial claims management. Knowledge of employee relations / workplace safety. Understanding of WC legislation and self-insurance requirements. Strong verbal and written communication skills. High attention to detail. Advanced organisational and planning skills. Well-developed problem solving and decision-making skills. Strong customer service ethic. Relish in the Macca's difference when you join the Golden Arches: Competitive Remuneration Package: We offer a total reward package of base salary and a target incentive bonus plan. 5 Weeks of Annual Leave: Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year. Highly Flexible Work Environment: Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value. Birthday & Volunteer Leave: Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about. Ongoing Professional Development: We are committed to developing our people by investing in leadership programs and a world-class learning and development offering that propel you to achieve your career goals. Macca's Staff Discount & Retail Discounts: Enjoy discounted Macca's at any restaurant across Australia and access to hundreds of retail discounts. Access To Our 24/7 Wellbeing Partner (Sonder) For You & Your Immediate Family: Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals. A Fun & Vibrant Culture: Immerse yourself in local and Macca's only events and experiences from day one of working with us. As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, ethnicities, cultures, and experiences. We strive to make every moment through the recruitment process a feel-good moment for everyone. Let us know if we can provide any reasonable accommodations to enable you to participate in the job application and interview process, if you'd like to note your pronouns or have suggestions for how we can improve in this space.
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