The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore servicesProvide Root Cause Analysis (RCA) post restoration of serviceDesign testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasksProvide technical/strategic direction to team membersReview requirement documents, define hardware requirements and update processes and procedures as necessaryEnsure ongoing compliance with regulatory requirementsResponsible for applications dealing with the overall operating systemConduct project related researchHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and/or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.Qualifications:6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvementUnderstanding of how specialization within area contributes to the business and of competitors' products and servicesAbility to develop projects required for design of metrics, analytical tools, benchmarking activities and best practicesAbility to work with virtual/in-person teams, and work under pressure/to a deadlineExperience in a Financial Services or large complex and/or global environment preferredEffective written and verbal communication skillsEffective analytic/diagnostic skillsAbility to communicate technical concepts to non-technical audienceEducation:Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Team/Function OverviewCiti's Market Data Services (MDS) team supports global platforms and services, working with many vendors that deliver real-time financial market data, and supporting 1000s of desktop and application subscribers, globally. MDS are looking for an experienced support professional to join our existing MDS team of APAC. The role would be based in Sydney but working alongside our dynamic support team in APAC, providing production support in a demanding diverse business user base.Role / Position OverviewAt Citi, we provide a fast growing, and personally challenging environment. We require anyone with excellent enthusiasm to join us and make an impact in supporting and improving the stability of our market data production environment. As an MDS support analyst you will be working with our MDS colleagues in EMEA and NAM to ensure round the clock support of Market Data Services infrastructures. The role also provides you with unique opportunities to take part in varied project and engineering work, as well as BAU support.Key Responsibilities:Be part of a team providing daily support for market data infrastructures and systems, stability is Citi's APAC No.1 priority, and you will ensure market data environments are performing optimallyYou will provide our consuming vendor desktop and applications users, with knowledgeable and timely supportSince the role involves installation and support of local market data systems, packaging of the applications may be required. You would be working with software packaging team of Citi also closely interacting with the local vendors for requirements.Some of the applications may need network setups to enable for which you would be engaging Citi network team and get the routes addedYou will communicate with Citi operations and technology partners on a regional or global basisYou will engage with and keep market data users updated when coping with production issues, working with incident management and production support teamsYou will work with other production support colleagues across the region, engaging in global stability initiativesAs part of your role, you will work closely with our service vendors during support issues as well technology installations and maintenanceYou will look for efficiencies and improvements to help provide a more effective experience for our usersAbility to work flexibly, covering shifts and on-call as required by the businessProject and Engineering Value:Your additional responsibilities will be to take on technology projects and engineering activities, that will keep the MDS platforms and systems running efficiently, EOV/EOLs upgrades, capacity enhancements and maintaining stability through active engagement with engineering support teamsYou will work with our vendors on installations and upgrades, paying close attention to a high standard of work and ensuring they meet project requirements and timelinesYou will look for efficiencies and improvements to help provide a more enhanced experience for our users and be cognizant of cost implications for any Citi expenseClear and correct documentation, that avoids confusion and knowledge sharing with your global MDS colleaguesCriteria/Qualifications required:You will have at least 6-10 years of demonstrable experience working in a technology support capacity in the banking or finance sectorsDeep knowledge of LSEG trading platforms, RTDS/RMDS, and LSEG productsKnowledge of ITRS monitoring systems, both in support and engineering rolesYou will work with vendors and Citi business users and you will have good communication, project management skillsAn understanding of banking and financial terms and instruments, real-time data concepts, trading knowledge, across Equities, Fixed Income, FXFamiliarity with (Unix/ Linux) OS environments, and understanding of network and firewalls protocolsDatabases – Working knowledge of Oracle, Microsoft SQL DBsScripting languages, Shell, Perl, Python etc.Understanding of application APIs, both development and support would be preferredA working knowledge of various Open-Source initiatives would also be usefulVendor, and Exchange connectivity knowledge is preferred------------------------------------------------------Job Family Group:Technology------------------------------------------------------Job Family:Infrastructure------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. 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