Information Technology OfficerGlobal brand with opportunity for growth and progressionAccommodation benefits, F&B discounts, staff meals, laundered uniform and more!Competitive salary and incentive schemeShangri-La The Marina, Cairns is seeking an experience IT Officer to join our talented team at our Cairns waterfront hotel.The HotelShangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.The RoleReporting to our Area IT Manager, you will provide technology support services on a day-to-day basis to all computer system users of the hotel.About You:Ensures all computer system users adhere to system security guidelinesCoordinates new user log on or access requirements in a timely mannerCoordinates internal and external training requirementsHas a sound and thorough knowledge of IT systems used in hotels including systems such as Opera and InfrasysProvides help desk and IT support to users ensuring appropriate access levels and permissions are assignedCan work autonomously to prioritise and manage multiple cases and can escalates faults as requiredSupport the installation and configuration of computer operating systems, software applications, printers, copies, scanners and other IT devicesCan competently perform network/systems administrative functions including maintaining user accounts and monitoring the health of network equipmentMaintains IT equipment inventoryTroubleshoots system and network problemsConducts programmed hardware maintenanceResponsible for ensuring equipment, consumables and other IT supplies are kept at PAR levelsMonitors the network security to advise Senior Management of any breachesWhat's in it for you:The opportunity to work at an iconic Cairns luxury hotelCareer progression and development opportunitiesDiscounted city car parkingDuty meals provided in fully staffed and maintained staff canteenCBD location on the Cairns waterfrontAccommodation discounts with the groupShangri-La Academy for professional development and learningOther Staff discounts, offers and more!This is a permanent part-time position offering a flexible weekday schedule. Only candidates with the right to work permanently in Australia will be considered for this position.If this position sounds like you, please send resume and covering letter detailing relevant experience.
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