Latrobe Health Services is a regional employer with more than 90 employees. Our dedicated, loyal staff have deep industry knowledge and take pride in supporting our members to manage their health care.Our staff work in a range of roles, including customer and member service, information technology, marketing, business development, project management, product development, finance, governance, risk, people and culture, property and facilities management, administration and data analysis.Latrobe employees enjoy:Flexible working arrangements to support greater work-life balanceOpportunities for career development, including leadership development programs and activities, coaching for managers and staff, and participatory performance planningStaff perks and incentivesRegular health, wellbeing and social activitiesCharitable giving programEmployee Assistance Program.We seek talented, enthusiastic people who demonstrate care and leadership and who share our commitment to each other, our members and the community. Our employees are expected to demonstrate behaviours consistent with The Latrobe Way, a behavioural code that supports our organisational values:We're looking for an enthusiastic person who is passionate about providing excellent customer service to every point of a member's health journey. You will learn about the private health sector and why we are proud to work for a not-for-profit organisation which is focused on providing quality products and services to our members and stakeholders, and gives back to the community!Role ResponsibilitiesIn this full-time role, you will:Provide excellent customer service over the phone to members.Deliver exceptional service to existing and new customers.Learn and develop in an engaging and supportive environment, be empowered to take responsibility for own learning, development, and growth.Positively interact with our members through telephone, email, online chat, social media, and face to face.Communicate complete and consistent advice to all members in relation to Latrobe's products and services.Undertake a needs-based service approach, using effective questions to identify member needs and recommend appropriate solutions.Accurately maintain and update membership records.Proactively engage in team activities to continually develop a practical understanding of overall business strategies and programs of work.Information Security Analyst RoleWe are seeking an experienced individual to join our Information Security & Data Governance team as our Information Security Analyst. This position reports directly into the Information Security & Data Governance Manager and is ideal for those looking to tackle the fields of information security and data governance at Latrobe Health Services.Ideal applicants have exceptional organisational, technical and communication skills with a keen eye for detail.Role ResponsibilitiesIn this full-time role, you will:Lead Information Security and Data Governance Service Desk activities by triaging and responding to incoming requests and escalating where appropriate.Work with data owners and stewards to build and curate the data inventory, including the data catalogue, critical data elements glossary and third-party register.Conduct and report on data governance impact assessments.Undertake cybersecurity risk assessments, including third-party risk assessments.Stay up to date with changing cybersecurity and data governance trends and all applicable legislative requirements.More InformationDownload position description here. Applications and a current resume to be emailed to ****** specific to the role can be emailed to Tim Brewer, Information Security & Data Governance Manager via ******.
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