Key responsibilities of this role Fulfil the responsibilities of this role in accordance with the FRC values and the Queensland Public Service Code of Conduct procedures and quality systems- Review and monitor incoming notices from State Government agencies, extracting data received and uploading to the Customer Relationship Management (CRM) database whilst ensuring notices are received and processed in a timely manner as required by the FRC Act- Determine jurisdiction of persons named on notices in accordance with the FRC Act and maintain accurate records- Prepare conference and client engagement timetables, documents and records for conferencing/client engagement.
Provide up to date information relating to clients to the Local Coordinators and Local Commissioners prior to and during conference or client engagement as required- Accurately and comprehensively process the outcomes of conference and conduct audits where required- Monitor information relating to clients on case plans and income management, determining compliance and assisting the Manager - CM&M in identifying whether appropriate and sufficient service is being provided to FRC clients, or whether gaps in service provision exist- Develop and maintain relationships with key personnel across government and non-government agencies which provide services to Commission clients- Work effectively (proactively and collaboratively) as a member of the team towards continuous improvement by practicing and maintaining good data collection/acquisition processes, linking and matching client data, effective file maintenance, analysing and resolving information and data related problems and anomalies- Assist the Manager - CM&M to provide advice and analysis to the Commissioner and Registrar regarding the performance and service delivery of agencies and service providers in a timely and accurate manner whilst managing sensitive information and knowledge in line with organisation policy- Other duties commensurate with the position as required by the Commissioner or Registrar To be successful in this role you will be able to demonstrate the following knowledge, skills and experience: Highly motivated with experience in a dynamic customer and team-based environment- Excellent administration skills including proficiency in the use of Microsoft Word, Excel and other customer relationship databases- Good verbal and written communication skills with the ability to confidently present messages in a clear and concise manner, focusing on relevant points and using appropriate language- A principled approach and ability to adhere to the public service values and Code of Conduct- Experience operating in a professional environment and within the boundaries of processes and legal and public policy constraints, whilst taking responsibility for accurate completion of work- Responding under direction to changes in client and organisational needs and expectations- Demonstrated skill in building and sustaining positive relationships with team members and clients and the ability to actively participate in team work and activities- Ability to communicate effectively with Aboriginal and Torres Strait Islander peoples and recognise, articulate and consult about issues relating to Aboriginal and Torres Strait Islander peoples Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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