Introduction: East Gippsland Water provides an essential service to customers across our region, priding ourselves on our workplace culture of collaboration, innovation, authenticity, and accountability. If you want to apply your skills and develop a career in a customer-focused industry, we would like to hear from you. Description: About the role We currently have a 12-month fixed-term opportunity for a suitably experienced candidate to take on the role of Information and Technology Senior Support Officer. In this role, you will be responsible for the 2nd level ICT support of the business, with the opportunity to grow your skills by assisting with the administration of the corporation's server and network infrastructure. Based at our Head Office in Bairnsdale, the Information and Technology Senior Support Officer will be responsible for providing high-level technical system support across the business, proposing corrective actions, and assisting with the administration of the corporation's IT Systems. To be successful in this role you will have:A qualification in Information Technology, Computer Science, or 5 years' demonstrated experience in an IT-related field.Be customer-focused with the skills and ability to be responsive to the needs of internal and external customers while maintaining confidentiality.Ability to manage conflicting priorities to ensure customer satisfaction.Ability to identify ICT security concerns and escalate as required.A sound understanding of ICT support processes and procedures such as ITIL.Well-developed interpersonal skills combined with good verbal and writing skills, ensuring the ability to work effectively with people at all organizational levels, in and outside of East Gippsland Water.A positive attitude towards personal development, including being accountable, innovative, passionate, and united to achieve corporate objectives.Desirable Technical Skills:Provide technical support including identification, diagnosis, and resolution for end-user-related requests.Demonstrated practical experience supporting Microsoft platforms and applications in commercial environments (i.e., Windows 10, Microsoft Office 2016/2019, Office 365, Active Directory).Experience supporting or knowledge of server operating systems such as Windows Server 2016, 2019.Experience troubleshooting and repairing server/network hardware from vendors such as Dell, HP, etc.Experience working within a virtual environment (VMWare).Exposure to cloud-based products such as Office 365, Azure.Working knowledge of backup software such as Veeam. We are looking for the right person who can demonstrate alignment with our values and a willingness to contribute to the ongoing success of our organization. If you are interested in a challenging and fulfilling role within a collaborative environment, where your contribution will make a valued impact on the organization, we would welcome your application by Tuesday, 5 November 2024. Applications should include a resume and cover letter detailing your suitability for the role against the selection criteria and responsibilities of the role. The position description can be found linked below or on the East Gippsland Water website www.egwater.vic.gov.au. For more information, please contact our People, Safety & Culture team at (03) 5150 4444 or at ******. We invest heavily in the ongoing development of our people and a workplace culture that supports a healthy work-life balance. We are committed to supporting a diverse and inclusive workplace and strongly encourage applications from experienced women and men, First Nations People, people with disabilities, LGBTQI+ folks, culturally and ethnically diverse, and mature-aged candidates to best represent and engage with the communities in which we live and work. Shortlisted applicants may be required to undertake a pre-employment medical and a National Police Check.EGW reserves the right to remunerate against a position classification with consideration to skills, experience, and qualifications.Skills and Experiences: Position description - IT Senior Support Officer
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