Team dedicated to support our Indigenous Community Customers!
Based in Adelaide (Bedford Park) or Sydney (Paramatta) Permanent position with Full time paid training provided How will I help?
Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what they need.
We are looking for people who are passionate about supporting Indigenous and remote communities and strive to help people to achieve their financial goals.
The Indigenous Call Centre team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers.
As an Indigenous Call Centre Support, you will provide service on everyday banking enquiries from Aboriginal and Torres Strait Islander customers.
You will build genuine personal connections with your customers by connecting with sensitivity, respect and compassion.
The role Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
Provide banking solutions to our existing bank clients and new direct clients.
You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity.
Manage relationships with referral partners and stakeholders across the business.
Comply and remain up to date with industry compliance, policy and legislative standards.
Hours of operation are Monday to Friday between the hours of 9:00 AM - 6:30 PM.
What's in it for me?
You'll play a significant part of the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
Our ideal candidate is a confident communicator and can navigate numerous systems to support our customers.
We are keen to connect with?customer service super stars, who are looking to?start their career in Banking and grow with us.
More specifically, we are looking for: 5 years of customer service experience Strong customer focus and ability to delight customers Ability to effectively coach people at all levels of the organisation Ability to manage performance independently and deliver results as part of a team WBC skill and strong policy and procedure knowledge of virtual banking business is desirable Happy to commute and work onsite at our Bedford Park office What's it like to work here?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How to I Apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ****** Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email ****** The position/s will only be open to Aboriginal or Torres Strait Islander applicants.
The filling of this position/these positions is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).
Applicants must identify as Aboriginal and/or Torres Strait Islander.
Westpac Banking Corporation has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) in relation to this position.
For further details please contact us via email at ****** .