About the Role
Base Location: Reading or Perth - this is a hybrid role working 2 days a week from the office at one of the advertised locations.
Salary: £28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: 12 month Fixed Term Contract or Secondment | Full Time | Flexible First options available.
What is the Role?
As we embed a new customer billing system and develop new processes and controls, we strive to continuously improve our levels of operational excellence and customer experience. For this, we require strong team players who excel in customer service, data processing, and financial controls.
As an Income Advisor, your key responsibilities will include:
Working through bank statement error batches in the new system to review, accept or reject proposed allocations.
Perform manual and file-led allocations.
Investigate problems, resolve unallocated receipt, and answer internal & external customer queries.
Challenge existing processes and ways of working so that our standards of delivery are continuously improving and adapting for new opportunities, including the digital customer journey.
Review and update process documentation.
What do I need?
To be considered for this role, we would love you to have:
Ability to perform high-volume transactional work with high accuracy, adhering to documented processes.
Ability to work with Excel to a good level of proficiency is an essential requirement.
Numerical confidence and accuracy; basic accounting skills would be useful but not essential.
Problem-solving confidence and the willingness to question and investigate if something looks wrong.
Flexibility and strong communication skills to work effectively across the team, including virtually.
About our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds, and connects localized flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
What's in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing, and much more. View our full benefits package on our careers site.
As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment, and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on ****** or on 01738 340426.
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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