Occupation: Customer Service/Call Centre
Reference: VG/DE/SRS/20003561
The primary role of the Security Unit is to install, maintain, monitor alarm and CCTV systems, as well as respond to security related issues at the Department's schools and other premises.
Ongoing - Full Time The primary role of the Security Unit is to install, maintain, monitor alarm and CCTV systems, as well as respond to security related issues at the Department's schools and other premises. The role will:
liaise with police, security service providers and school leaders over alarm activations liaise and provide support with alarm system technicians working on sitesliaise with other emergency services in relation to emergencies at schoolsinterpret alarm activations and exercise judgement in dispatching security service providers and/or policeIncident Response Officers will also receive and process incident reports from school leaders in a timely, efficient and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel.
The Security and Emergency Management Division supports Schools and Regional Services essential role to make it easier for children, families, schools, and service providers to access responsive and high quality support and services. The Division's vision is one of education communities that are physically and psychologically safe.
The Security and Emergency Management Division delivers this vision by managing risks and incidents that may impact the health and wellbeing of children and young people, or that may impact school operations or educational services delivery.
The Division supports the education sector to be prepared; to respond quickly and effectively when incidents occur; and to provide appropriate and proportionate recovery supports after events.
The role will be required to work shift work in the 24/7 control room. For more details regarding this position please see attached position descriptions. The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.
Applicants requiring adjustments can contact the nominated contact person
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au .
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