At UniSQ, Australia's leading regional University, we're committed to innovation, excellence and providing an exceptional experience for our students and staff.
Our ICT Client Support team plays a vital role in delivering high-quality, proactive services to ensure a seamless ICT experience across all UniSQ campuses.
As we enter a period of transformation and innovation, an opportunity is available for an Incident and Reactive Support Lead to join our team to maintain a robust and resilient ICT environment, minimising the impact of ICT incidents when they occur.
Who you are You're a proactive and solution-oriented ICT professional with a passion for delivering service excellence.
You thrive in an environment where no two days are the same, and where your ability to lead and manage ICT incidents directly impacts the smooth running of a large organisation.
What you'll do As the Incident and Reactive Support Lead, you will have ownership of the entire incident response process within ICT ensuring that when issues arise, they're swiftly addressed with minimal disruption to the University's operations.
You'll act as the primary contact and escalation point for major incidents, collaborating closely with key stakeholders to continuously improve incident response and support processes.
Your initial key priorities will include: What will help you succeed Your relevant computing qualification combined with your proven experience in the provision of hardware and software support services in a large organisation, will be key to your success in this role.
Additionally, you will have:
To be considered for this position, you will need to have the right to work in Australia. *If based at our Springfield or Ipswich campus, there will be a requirement to travel to the Toowoomba campus 1 to 2 times per week*. Term: Full-time continuing appointment (36 hours/week)
Salary: Total remuneration range $129,036 to $148,172 pa (includes salary range of $109,029 to $125,198 pa, employer super contributions of 17% and annual leave loading)
Closes: Sunday, 19 January 2025 at 11:30 pm (AEST)
At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making.
If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to 'Who we're looking for' in the position description. For more information on our selection process please refer to your recruitment journey available on our website.
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