Incident And Problem Manager - Aps Level 6

Incident and Problem Manager - APS Level 6Employment OpportunityThe Incident and Problem Manager (IPM) is a critical role in the IT Service Support team. This position offers the successful applicant the opportunity to create a real difference in the management of incidents and problems, with the potential to positively impact the work of the whole Information Division and improve outcomes for our clients.The pivotal nature of this role means the successful applicant will be curious; self-motivated; able to take initiative; and have excellent people skills, with the ability to work across teams and bring people together to achieve solutions.Strong analytical, reporting and writing skills will also be an advantage, using and improving existing data and creating new data sets to support the identification, tracking, analysis, troubleshooting and resolution of incidents. Using data to detect patterns of incidents and investigate their underlying cause, and to identify where there is an underlying problem; the IPM will provide advice to team managers on appropriate steps and, where necessary, communications to stakeholders.Responsibilities of the role include:Identifying and tracking incidents and problems.Analyzing data to detect patterns and underlying causes.Providing advice to team managers on appropriate steps.Communicating with stakeholders as necessary.We seek people who bring fresh ideas and perspectives, diverse experience, and are willing to explore innovative ways of working. People who work for us will display leadership at all levels, apply information effectively in order to solve problems, and work collaboratively to achieve outcomes.Our ideal candidate will demonstrate:
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