Job Title: Inbound Sales & Customer Service Agent - French/Spanish Speaking
Salary: £13.25 PH
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time).
Location: London, (E14) - Hybrid
Hours: Full time: 37.50 per week
Operational hours: Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.
We are looking for a Travel Agent to join our existing team for our client. They offer holiday packages to European customers both online and over the phone. Suitable candidates will speak French and Spanish to a fluent level. Our ideal candidate will have a passion for customer service and a natural ability to influence sales. The travel agent will be expected to handle incoming calls on behalf of our client, including the exploration and understanding of the needs and expectations of customers.
The role requires: Fluent Spanish and French speakerExcellent interpersonal skills, with the ability to respond to consumers in an empathetic, caring and friendly mannerStrong English second language capabilitiesAbility to communicate effectively and empathetically with a wide range of consumers and members of the publicExcellent written and verbal skills in both Finnish and EnglishAbility to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutionsCustomer care experience, preferably within the food industry sectorStrong interest in food and foods for special medical purposesIT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plusFlexible to work shiftsSelf-motivated and a team playerTo have fun at work!If this role sounds like a perfect match for you, please apply!
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