Inbound Sales Consultant - Christmas Casual Apply Now Job no: 512366 Work type: Christmas Casual Location: WA - Metro Categories: Contact Centre Advertised: 04 Sep 2024 W.
Australia Standard Time Applications close: 02 Oct 2024 W.
Australia Standard Time About Us At The Good Guys we are driven by our purpose to help families live better for less.
Part of Australia's largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.
Since 1952 we have been delighting customers and 'doing good', and today we build on that heritage while always focused on fulfilling our goal to be Australia's strongest growing total home solutions retailer.
At The Good Guys, we believe in more than just selling products; we believe in making a positive impact on our customers, our community, and our team members.
The Role We're looking for enthusiastic, passionate and highly motivated Seasonal Casual Inbound Sales Consultants to join our team throughout our peak trade period from September 2024 - January 2025.
Why Join Us? We offer a leading commission structure for sales positions.
We offer generous team member discounts across The Good Guys and JB Hi-Fi network.
We offer a dynamic working environment and embrace diversity.
You will have a comprehensive induction and ongoing training & development opportunities.
You will work with exciting, industry-leading products and brands from Apple to Dyson, Samsung, Nespresso, Bosch and much more! We support vulnerable members of our community by making donations to our 'Doing Good' and 'Helping Hands' workplace giving programs.
Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
We offer fantastic long-term career opportunities across the broader The Good Guys/JB Hi-Fi group.
Key Responsibilities Create sales orders and payment links for customers and ensure pay links are actioned.
Work collaboratively with stores to ensure incomplete sales are picked up or delivered in a timely manner.
Utilise available resources to provide assistance and advice to customers based on customer experience sales model.
Provide customers with timely responses to telephone-based requests and effective resolution of complaints.
Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety.
Work closely with stores and other teams to facilitate the effective resolution of customer issues as required.
Escalate issues in line with established processes and provide information and input for business investigations, as required.
About You You have full availability including late nights and weekends.
Previous experience in phone-based sales or support roles.
Great organisational skills and ability to manage your own time and work to a set of targets or KPIs.
Exceptional customer service skills and ability to build rapport with current/potential customers.
Strong communication skills, both written and verbal.
To Apply If you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply! #J-18808-Ljbffr
